Helpshift

Helpshift is an AI-powered customer service and engagement platform that provides end-to-end solutions for businesses across various digital channels, including mobile, web, PC, console, and XR experiences. Their focus is on delivering world-class customer experiences, improving agent productivity, and reducing the total cost of ownership. They achieve this by combining advanced AI technology with skilled human specialists, offering features like self-service, conversational support, and ticketing, all integrated into a unified solution.

In 2022, Helpshift joined Keywords Studios, a leading technical services provider to the global video games industry. This acquisition expanded their capabilities and allows them to offer customers a complete bespoke end-to-end consumer engagement experience, including customer support, trust & safety moderation, community management, and VIP Engagement & Growth. Helpshift's approach aims to redefine the customer service experience by creating a seamless and effective solution for both businesses and their customers.

Helpshift, a Keywords Studios company, offers remote work opportunities for employees, as they have a global team across 19 locations. This suggests flexibility in location for many roles, but the company's website doesn't specify whether employees can work flexible hours or have the option for part-time work.

Helpshift, a Keywords Studios company, is an AI-first customer service platform dedicated to eliminating bad customer service experiences. They achieve this by offering a unified solution that combines AI, human specialists, and cutting-edge technology to deliver world-class customer experiences, improve agent productivity, and significantly reduce support costs.

Helpshift fosters a culture built on teamwork, respect, and a passion for innovation. They prioritize customer satisfaction by empowering employees to take ownership and strive for excellence. Transparency is a key value, encouraging open communication and collaboration. With a focus on growth, they create an inclusive environment that celebrates success and empowers individuals to achieve their full potential.

Helpshift values diversity, equity, and inclusion as key pillars of their company culture. They strive to create an inclusive environment where individuals from all backgrounds can thrive and contribute to the team. This includes fostering a culture of respect and empowerment, celebrating diverse perspectives, and promoting equal opportunities for all employees. Helpshift's commitment to DEI is reflected in their hiring practices, leadership development programs, and workplace initiatives aimed at creating a more equitable and inclusive workplace.