Help Scout

Help Scout is a fully remote software company focused on building customer communication platforms for growing businesses. Founded in 2011, they provide a suite of tools including a shared inbox, self-service knowledge base, live chat, and proactive messaging, all designed to help businesses deliver exceptional customer support. The company emphasizes a people-first approach, rejecting the "AI-first" trend in favor of tools that enhance, not replace, human interaction. They are committed to creating a company culture where employees feel valued and supported, offering flexible work arrangements, competitive salaries, and a robust benefits package.

Help Scout prioritizes building a company that is both profitable and purposeful, reflecting this commitment in their values and actions. They are a Certified B Corporation, pledging 1% of their equity to the community and giving away a portion of their revenue to charitable organizations. Help Scout emphasizes diversity, equity, and inclusion, working to build a diverse and inclusive team and creating a culture that celebrates different backgrounds and perspectives. Overall, Help Scout seeks to create a positive impact on both customers and employees, demonstrating a commitment to building a sustainable and ethical business.

Help Scout is a fully remote company, allowing employees to work from anywhere in the world. They have been remote-first for over a decade and have teammates in over 115 cities worldwide. They offer flexible vacation time and holidays, as well as twelve weeks of parental leave. After four years of employment, employees can take a sabbatical. The company also hosts semi-annual retreats in locations such as Portugal, Mexico, Ireland, and the US.

Help Scout offers a comprehensive benefits package designed to support employees and their families. They provide 100% coverage for health, vision, and dental insurance, along with life and disability insurance. Employees are also eligible for a 401k plan with a 1% match in the US. Help Scout encourages work-life balance with flexible vacation time and holidays, including twelve weeks of parental leave and the opportunity for a sabbatical after four years of service. To support remote work, they provide a laptop, home office stipend, and funds for personal development and co-working spaces. Their commitment to employee well-being is further demonstrated through semi-annual company retreats in international locations, stock options, and a transparent, fair salary formula that is public to all employees.

Help Scout is a fully remote company that aims to help businesses delight their customers. Their mission is to create simple yet powerful tools that enable teams to provide exceptional customer support, focusing on personalized interactions over automated solutions. They are committed to fostering a customer-centric culture, both within their company and among their clients, believing that a focus on people and genuine connection is essential for business success.

Help Scout cultivates a remote-first culture that prioritizes a customer-centric approach, emphasizes collaboration, and values open communication. The company promotes a sense of ownership among its employees, encourages personal growth and constructive feedback, and encourages a balance between work and personal life with flexible time off, investment in personal development, and semi-annual retreats. Their emphasis on "craft over convention" and "progress not perfection" creates a safe space for ambitious employees to innovate and learn, while their commitment to diversity, equity, and inclusion ensures that a wide range of perspectives are welcomed and celebrated.

Help Scout is committed to building a company where all identities can thrive, embracing and celebrating diversity and inclusion. They recognize the importance of diverse teams, believing they build better products, bring more perspective to the table, contribute to a company's financial success, and foster a more inclusive environment for all employees.