Heap | by Contentsquare

Heap is a digital insights platform that provides businesses with a comprehensive understanding of their customers' digital journeys. Their platform automatically captures user interactions across websites and mobile apps, allowing teams to analyze user behavior, identify trends, and optimize conversion, retention, and customer satisfaction. Heap's data science capabilities surface key insights, even about actions and behaviors not explicitly tracked, enabling data-driven decision-making without extensive engineering efforts.

Heap's user-friendly interface and robust features empower teams of all sizes and skill levels to analyze data and gain valuable insights. With integrations across the tech stack, including CRM, marketing automation, and A/B testing platforms, Heap helps businesses connect their digital insights with the tools they use every day, creating a unified data ecosystem. Heap's commitment to privacy and security ensures that customer data is protected and compliant with industry regulations.

Heap is a virtual-first company with employees located around the globe, offering flexibility in both location and work schedule. While there are collaborative workspaces in San Francisco, New York, and London, employees can choose to work remotely, allowing for a flexible work style that caters to individual preferences and circumstances.

Heap is a digital insights platform that helps businesses understand their customers' behavior and make data-driven decisions to improve their digital experiences. The company's mission is to empower everyone in an organization to understand their customers as well as they understand their first customer, enabling them to make informed decisions that lead to increased conversion, retention, and customer satisfaction.

Heap emphasizes a collaborative and data-driven culture, prioritizing transparency and customer empathy. They foster an environment of continuous learning and improvement, encouraging their employees to raise the bar and drive business decisions with truth. As a virtual-first company with offices in San Francisco, New York, London, and remote locations, they value diverse perspectives and embrace a global mindset.

Heap embraces diversity, equity, and inclusion as core values, believing that a diverse and inclusive workplace fosters innovation and better understanding of their customers. They promote equity through internal initiatives like mentorship programs and employee resource groups, ensuring all employees have equal opportunities for advancement. Heap's commitment to DEI is further demonstrated by their global presence, with offices in San Francisco, New York, and London, and a virtual-first culture that welcomes employees from around the world.