The Work Index by Flexa

Happy Returns, a UPS Company

Happy Returns, a UPS company, simplifies the online returns process for both shoppers and retailers.

https://happyreturns.com/
5.4

/10

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Description

Happy Returns is a company that specializes in returns and reverse logistics for e-commerce merchants. They have a unique approach that focuses on providing a delightful experience for shoppers, while also saving money for retailers and being better for the environment. Happy Returns offers a variety of services, including a return and exchange portal, an in-person return bar service, a carrier shipping service, and a "buy online, return in-store" service. They have a network of nearly 10,000 Return Bar locations nationwide, including 5,000+ The UPS Store locations.

In addition to their focus on convenience and customer satisfaction, Happy Returns also emphasizes sustainability. They use reusable totes for shipping returns, reducing waste and environmental impact. They also have a patent-pending item scanning and verification process to help prevent return fraud. Overall, Happy Returns is a forward-thinking company that is addressing the challenges of e-commerce returns in a unique and innovative way.

Flexibility

Happy Returns, a UPS Company, offers flexible work arrangements for eligible positions, including unlimited PTO for exempt employees and 12 paid holidays. The company also provides a competitive salary with bonus opportunities and a comprehensive benefits package, including medical, dental, and vision insurance, as well as maternity, bonding, and family care leave and 401(k) matching.

Benefits

Happy Returns offers a comprehensive benefits package to its employees, including competitive pay with bonus opportunities for eligible positions, generous time off with unlimited PTO for exempt employees and 12 holidays, medical, dental, and vision insurance, maternity, bonding, and family care leave, 401(k) matching, and an employee discount program for retailers and other providers.

Enhanced parental leave

Mission

Happy Returns, a UPS company, is dedicated to making returns beautiful for both shoppers and retailers. They achieve this through their unique combination of proprietary software and reverse logistics, aiming to streamline the returns process and create a positive experience for everyone involved. Happy Returns invented third-party, box-free consolidated returns, which are now an industry standard, and offers the only end-to-end returns solution that is not only delightful for customers but also saves money for retailers and is better for the planet.

Automation
Data-driven
Disruptor
Environmental impact driven
Sustainability
Tech for good

Culture

Happy Returns emphasizes a customer-centric culture focused on innovation and delivering exceptional experiences. They value collaboration, teamwork, and a commitment to providing seamless, efficient, and sustainable returns solutions. Their fast-paced environment encourages professional growth and recognizes the importance of a diverse and inclusive workforce.

Fast-paced
People-first
Progressive
Supportive

DE&I

Happy Returns is committed to building a globally inclusive company where everyone is treated fairly, recognized for their individuality, and promoted based on performance. They believe in understanding and respecting differences among all people, encompassing race, ethnicity, religion, gender, culture, and physical ability. They encourage everyone at the company to respect and support a globally diverse environment.

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