The Work Index by Flexa

Habla Inc dba Olark

Olark is a company that provides live chat and AI-powered chat software for businesses to connect with customers.

https://www.olark.com/
6.0

/10

Transparency ranking

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Description

Olark is a company that specializes in providing AI-powered live chat software for businesses. Their platform allows companies to connect with their customers in real-time, offering support, driving sales, and capturing more leads. Olark emphasizes accessibility, with their platform being third-party tested and certified to comply with WCAG 2.1 AA standards, making it usable for people with disabilities. Their mission is to "Make Business Human," fostering genuine interactions between businesses and their customers.

Olark is a fully remote company that has been operating for over a decade. They prioritize diversity and inclusivity in their hiring practices, seeking genuine individuals who are passionate about building a better, more inclusive company culture. They are known for their strong values, which are reflected in their company culture, and strive to make their tools useful to all. Olark also has a partner program that allows agencies, consultants, freelancers, and other businesses to promote their platform and earn additional income.

Flexibility

Habla Inc dba Olark is a fully remote company, meaning all employees work from home. This allows for flexible work schedules and the freedom to work from anywhere in the world, as long as you have a reliable internet connection. The company prioritizes diversity and inclusion, valuing the unique perspectives and experiences of its employees, regardless of location or background. This remote-first approach fosters a culture of trust and autonomy, allowing employees to balance their work and personal lives in a way that works best for them.

Remote

Benefits

Olark offers 12 weeks of paid parental leave for all new parents, and a vacation bonus. Their employee handbook is available on their website, and their remote work guide suggests they provide additional flexibility to employees.

Enhanced parental leave
WFA scheme

Mission

Olark is a live chat software company dedicated to making business more human. They believe in connecting businesses with their customers through real-time, personalized communication, ultimately creating a more enjoyable experience for both parties. Olark's focus extends beyond just providing a live chat platform, as they also emphasize the importance of accessibility, inclusivity, and a strong company culture centered around communication and empathy.

Automation
Disruptor
Social impact led
Tech for good

Culture

Olark promotes a culture centered around inclusivity, empathy, and communication. They prioritize diversity of thought and background, seeking to hire genuine individuals who will contribute to a constantly evolving, inclusive, and human-centric environment. Their remote-first work structure fosters a culture of transparency, open communication, and support, with an emphasis on work-life balance and individual well-being.

Autonomous
Collaborative
Engaging
Entrepreneurial
Fun
People-first
Progressive
Supportive
Transparent

DE&I

Habla Inc dba Olark emphasizes diversity, equity, and inclusion by actively promoting a culture of inclusivity and seeking to hire genuine individuals from diverse backgrounds. They are committed to ensuring a workplace that embraces different perspectives and encourages open communication, demonstrating this through initiatives such as updating their hiring process to reach underrepresented communities, seeking mentorship from diverse voices, and actively supporting Black Lives Matter by increasing their donation matching program.

Disability representation

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