Gradient Labs

Gradient Labs is a London-based AI startup founded in 2023 by technical founders with experience at Monzo Bank. They are building an operating system of AI agents that automate manual, repetitive work, starting with customer support. Their mission is to redefine customer support for the next decade by providing companies with the tools to create safe, scalable, and high-quality AI agents that can handle complex and higher-risk environments. They are currently working with eight design partners in various industries, including fintech, insurtech, online marketplaces, and food delivery.

Gradient Labs is a small but growing team of experienced engineers from companies like Monzo, Hashicorp, Google, Revolut, and Geckoboard. They are using a mix of familiar technologies like Go and PostgreSQL, along with newer tools like Temporal and Encore, to build their platform. They are currently working with LLMs from OpenAI, Anthropic, and Cohere, and plan to expand to a blend of models in the future. They are looking for talented engineers who are passionate about AI, eager to build scalable and resilient systems, and comfortable working in a fast-paced startup environment.

Gradient Labs is a London-based AI startup focused on building an operating system of AI agents to automate manual, repetitive work, starting with customer support. Their mission is to redefine customer support for the next decade by creating a suite of LLM-based autonomous agents that can safely automate customer support queries in complex environments, while providing companies with visibility and control over the outcomes.

Gradient Labs fosters a collaborative, fast-paced, and intellectually stimulating environment. The company values hard work and innovation, encouraging employees to push the boundaries of what's possible with AI. With a focus on shipping early and often, the team embraces agility and adaptability, operating in a greenfield project atmosphere where experimentation and learning are highly valued. The company prioritizes open communication and knowledge sharing, inviting employees to challenge assumptions and contribute to a growing, cutting-edge AI landscape.

Gradient Labs' commitment to diversity, equity, and inclusion is demonstrated through its inclusive hiring practices, which focus on attracting a diverse range of talent from various backgrounds and experiences. The company emphasizes building a welcoming and equitable workplace where everyone feels valued, respected, and empowered to contribute their unique perspectives. This approach fosters a collaborative and innovative environment that reflects the diverse world Gradient Labs operates in.