Gorgias Inc

Gorgias is a leading customer experience platform designed specifically for ecommerce businesses. They offer a comprehensive suite of tools including a unified inbox for managing customer interactions across all channels, AI-powered automation to handle repetitive tasks, and rich integrations with popular ecommerce platforms like Shopify and BigCommerce. Gorgias empowers businesses to deliver personalized, efficient, and high-quality customer support, ultimately driving customer satisfaction and revenue growth.

Gorgias boasts a strong track record, with over 15,000 merchants worldwide relying on their platform. They have a reputation for their user-friendly interface, robust feature set, and strong commitment to customer success. Gorgias's focus on AI-powered automation is particularly noteworthy, enabling brands to optimize their support operations and free up their agents to focus on more complex and high-value tasks.

Gorgias offers employees a generous benefits package that includes a 5-week vacation plus 2 weeks of paid time off, paid sick leave, and paid parental leave. Employees are also provided with a MacBook Pro, a personal credit card for lunches, private health insurance, and a €700 budget to set up their home office. In addition, employees are offered a €2,000 annual budget for learning materials and wellness support, including books, courses, individual coaching sessions, and a wellness budget. Gorgias prioritizes employee well-being and personal growth, offering a flexible work environment with remote options and company-wide summits and retreats.

Gorgias offers a comprehensive benefits package that prioritizes employee well-being and growth. Employees enjoy generous time off, including five weeks of vacation, two weeks of remote time off, and paid sick leave. Parental leave is also provided for 16 weeks. Gorgias provides employees with a MacBook Pro and a personal credit card for lunches, as well as private health insurance. Employees also receive a budget for learning material and wellness support, including a wellness budget of €500. Regular company summits and retreats are also held to maintain strong social bonds within the company.

Gorgias is an AI-powered customer experience platform dedicated to helping ecommerce brands grow through exceptional customer service. They provide a unified platform for managing customer support across all channels, including live chat, email, social media, and phone, while offering automation capabilities that allow businesses to resolve up to 60% of inquiries automatically, empowering agents to focus on high-value interactions. Gorgias' mission is to revolutionize customer support in the ecommerce space by creating a seamless and efficient experience for both merchants and shoppers.

Gorgias promotes a culture that values teamwork, agility, and continuous improvement. The company encourages its employees to take ownership of their work, embrace challenges, and learn from mistakes. Gorgias fosters a supportive environment where individuals are encouraged to collaborate, share ideas, and push the boundaries of innovation. There is also a strong focus on work-life balance with generous vacation time, parental leave, and wellness benefits.

Gorgias is committed to creating an inclusive workplace that values diversity and equity. Their website states that they ensure equal employment opportunity without discrimination or harassment based on any protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, marital status, genetic information, citizenship status, veteran status, or any other characteristic protected by law. They also provide reasonable accommodations to individuals with disabilities.