Gorgias

Gorgias is a leading customer experience (CX) platform designed specifically for ecommerce brands. It offers a unified platform to manage all customer interactions across multiple channels, including email, chat, social media, and phone. Gorgias stands out for its deep integration with popular ecommerce platforms like Shopify, BigCommerce, and Magento, allowing for seamless access to customer data and order history within the helpdesk. The platform also leverages AI to automate tasks, personalize customer messages, and analyze support performance, enabling businesses to deliver exceptional customer service at scale.

Gorgias is trusted by over 15,000 merchants globally, ranging from small independent shops to large ecommerce brands. Its focus on automation, data-driven insights, and a user-friendly interface has made it a popular choice for businesses seeking to streamline their customer support operations and enhance customer satisfaction. Gorgias' commitment to innovation is evident through its ongoing development of new features, integrations, and AI capabilities, ensuring that its platform continues to meet the evolving needs of the modern ecommerce landscape.

Gorgias offers employees a flexible work arrangement, with a hybrid model that requires two days in the office per week and the rest of the time remote. They offer a 5-week vacation allowance, paid sick leave, and a 6-week full remote period per year. They provide a budget for setting up a comfortable home office, and cover learning material costs to further support employee development.

Gorgias offers a comprehensive benefits package that includes 5 weeks of vacation, paid sick leave, 16 weeks of paid parental leave, a MacBook Pro, a personal credit card for lunch expenses, private health insurance and retirement pension, a relocation allowance for new hires, a home office setup budget, and a generous learning material budget. The company also hosts quarterly online company-wide summits and annual offsite team retreats and company retreats.

Gorgias is an AI-powered customer experience platform dedicated to helping ecommerce brands grow by automating support and driving sales. They offer a unified platform to manage customer support across all channels, including social media, email, live chat, and phone. Their goal is to empower support teams with the tools they need to provide exceptional customer experiences, ultimately increasing customer loyalty and driving revenue for their clients.

Gorgias promotes a culture of collaboration, innovation, and continuous learning. They value team work, excellence, and agility, encouraging their employees to take ownership of their work and ship things fast without sacrificing quality. They offer generous benefits such as 5 weeks of vacation, paid parental leave, and a wellness budget, demonstrating their commitment to employee well-being and professional growth. Gorgias hosts company-wide summits, offsite retreats, and company retreats, creating a strong sense of community and fostering social bonds.

Gorgias is committed to fostering a diverse and inclusive workplace where all employees feel valued and respected. They actively work to create a culture of belonging by ensuring equal employment opportunities and providing reasonable accommodations for individuals with disabilities. The company takes pride in its high worker wellness scores, reflecting its commitment to creating a healthy environment for its team and promoting well-being for all.