Glia

Glia is a leading provider of digital customer service technology, specializing in the financial services industry. Their platform, known as Unified Interaction Management (UIM), aims to revolutionize how businesses interact with their customers by unifying traditional phone, SMS, chat, voice, and video, supported by on-screen collaboration. Glia helps businesses create the ideal mix of interactions and adapt on demand, empowering them to shift volume between channels seamlessly, drive revenue, enhance efficiency, and foster customer loyalty.

The company was founded in 2011 by growth consultants who recognized the need for a superior online customer service experience that mirrored the success of in-person interactions. Since then, Glia has partnered with over 500 financial institutions worldwide to improve their customer experience and drive business results. Their dedication to innovation has earned them recognition as a Deloitte Technology Fast 500 company for four consecutive years and a Great Place to Work designation.

Glia offers a flexible work environment with opportunities for remote work, indicating a commitment to employee well-being and work-life balance. While specific details about policies and schedules are not available in the provided content, the company's emphasis on a diverse, growing team spanning the US, Europe, and beyond suggests a geographically dispersed workforce and potentially flexible work arrangements.

Glia offers a comprehensive benefits package that prioritizes employee well-being and recognizes their contributions. The company provides health, dental, and vision insurance, as well as a 401(k) plan with company matching. To promote a healthy work-life balance, Glia offers generous vacation time, paid sick leave, and parental leave. The company also invests in professional development opportunities, providing employees with the resources to advance their careers.

Glia is a customer interaction platform company that aims to redefine how businesses engage with their customers by unifying digital customer service, traditional call centers, and automation with a ChannelLess™ architecture. They empower businesses to create the ideal mix of interactions and adapt on demand, seamlessly shifting volume between channels to drive revenue, efficiency, and loyalty. Their goal is to eliminate data silos, dropped context, and frustration for both customers and representatives, ensuring a smooth and effortless experience.

Glia cultivates a collaborative, challenging, and supportive culture that values open communication and high standards. They encourage employees to master their skills, persevere through obstacles, and embrace a "CChaMP" mindset - a commitment to collaboration, challenge, mastery, and perseverance. This results in a positive employee experience, with 94% of employees saying it's a great place to work.

Glia is committed to creating a diverse, equitable, and inclusive workplace. They believe in fostering a culture where everyone feels valued, respected, and empowered to contribute their unique perspectives. This commitment is reflected in their diverse workforce, spanning 12 countries and representing 18 languages. Glia also actively promotes a "CChaMP" culture that emphasizes collaboration, challenge, mastery, and perseverance, ensuring a workplace where individuals are encouraged to learn, grow, and contribute to their full potential.