gaiia

gaiia is a software company that provides an all-in-one operating system (OS) for telecommunications companies, particularly internet service providers (ISPs). Their platform offers a comprehensive suite of tools for managing billing, customer relationship management (CRM), operations, automation, and more. gaiia's mission is to simplify and optimize ISP operations, allowing them to deliver exceptional services and drive growth in a competitive and rapidly changing digital landscape.

gaiia's origin story is closely linked to oxio, a digital-first ISP that achieved remarkable growth in the Canadian market. The founders of gaiia recognized the challenges that oxio faced in managing operations at scale and developed gaiia as a solution. Following a successful $100M exit for oxio, gaiia shifted its focus to becoming an independent software company, now serving numerous ISPs worldwide. They are committed to providing affordable and reliable solutions, empowering ISPs to achieve operational efficiency, increase customer satisfaction, and ultimately, connect more people to the internet.

Gaiia is a fully remote company that prioritizes flexibility for its employees. There is no mention of specific work hours or days, implying that employees can set their own schedule and work from anywhere in the world. While the company values accountability and results, it seems that employees have a significant degree of freedom in how they organize their work.

gaiia's mission is to revolutionize the connectivity industry by providing a comprehensive, all-in-one operating system (OS) specifically designed for internet service providers (ISPs) globally. The platform aims to streamline operations, enhance customer experiences, and empower ISPs to deliver exceptional services through advanced automation, billing, CRM, marketing tools, and more. By simplifying ISP management, gaiia strives to enable providers to focus on what matters most: providing reliable and accessible internet to their communities.

gaiia promotes a culture of continuous learning, customer obsession, and long-term thinking. They prioritize their employees' well-being by encouraging a work-life balance and fostering a collaborative and transparent environment. They are committed to building a diverse and inclusive team, valuing humility, freedom, and accountability. Their focus is on empowering their employees to reach their full potential and contribute to their ambitious vision of connecting every human and their things to the internet.

gaiia recognizes that it needs to do better in terms of diversity and acknowledges that it is not yet a diverse organization. It aims to foster a culture of inclusion by reflecting the diversity of its customers in its workforce and committing to continuous change to challenge its biases and ensure that everyone feels welcome. It seeks to create an environment where everyone can be themselves and contribute their unique perspectives.