Freshworks

Freshworks is a global software company that provides a suite of cloud-based products designed to help businesses of all sizes improve their customer and employee experience. They offer solutions for customer service, sales automation, marketing automation, IT service desk, and conversational engagement, all supported by their shared services platform, Neo. Freshworks prioritizes making their software affordable, quick to implement, and user-friendly, focusing on a “Delight Made Easy” approach.

The company boasts over 65,000 customers worldwide, ranging from startups to public companies. They are known for their positive work environment, commitment to diversity and inclusion, and focus on employee satisfaction. Freshworks has received numerous awards for their products and workplace culture, including being named a BuiltIn Best Place to Work in San Francisco and Denver for three consecutive years.

Freshworks offers a hybrid work model for many roles, allowing employees to split their time between working remotely and in the office. The frequency of in-office work varies depending on the specific role and location. For example, some positions require an onsite presence 3 times a week while others are entirely office-based. The company also offers flexible time off and other benefits to support a healthy work-life balance.

Freshworks offers a comprehensive benefits package to its employees, including multiple options for medical, dental, vision, disability and life insurance, flexible time off, commuter benefits, and wellness benefits. They also offer equity and an employee stock purchase plan, parental and adoption leave, and long service awards.

Freshworks aims to help businesses quickly and easily delight their customers and employees. They believe in a fresh approach to building and delivering software that is affordable, easy to implement, and designed for the end-user. Freshworks offers a suite of cloud-based software solutions for customer experience (CRM, CX), employee experience (ITSM), and more.

Freshworks cultivates a culture of innovation, collaboration, and customer-centricity, prioritizing a happy work environment and valuing differences. The company encourages its employees to be agile and take ownership, fostering an atmosphere where the best ideas win, not the loudest voices. They believe in continuously finding better and more human ways to work, reflecting in their efforts to make work feel less like work.

Freshworks is committed to building a global workplace that enables everyone to find their true potential, purpose, and passion, regardless of background, gender, race, sexual orientation, religion, or ethnicity. They believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of their employees, communities, and the business. This commitment is evident in their inclusive hiring practices, employee resource groups, and dedication to promoting equal opportunities for all.