Fixt: On-Site, On-Demand Device Solutions

Fixt is an on-demand device repair and support company that provides enterprise-grade services to businesses and individuals. They offer a comprehensive platform that includes procurement, delivery, setup, repair, and RMA (return merchandise authorization) services for a wide range of devices, including phones, tablets, laptops, printers, and smart home devices. Fixt's team of technicians is available on-site and on-demand, allowing customers to schedule service at their convenience.

Fixt operates through a network of technicians who are paid directly for their services, with competitive rates based on the type of repair and labor required. They also offer an app for technicians to manage their workload and receive payment. The company prioritizes customer satisfaction by providing professional and timely services, ensuring that devices are repaired correctly and efficiently.

Fixt technicians have significant flexibility in their work schedule. They receive repair requests through the Fixt Technician App and can choose to accept or reject them based on their availability. This allows technicians to manage their own schedule and choose which jobs fit their needs. Additionally, technicians can work with other repair services or own their own shops while still accepting requests from Fixt.

Fixt offers a competitive pay structure that includes parts and labor costs, with payouts made directly to technicians via direct deposit within 5 business days of a completed repair. Technicians have the option to accept or reject service requests based on their availability, and they can work with other repair services or own their own shops. While Fixt does not offer traditional benefits like health insurance, they provide a platform for technicians to manage their own income and schedule.

Fixt is an on-demand device repair and support platform that provides enterprise-grade solutions for businesses and individuals. They offer a wide range of services, including repair, replacement, setup, and RMA management, all delivered on-site and on-demand. Fixt's mission is to keep people connected and productive by providing a seamless and reliable way to manage and maintain their devices. They achieve this through a nationwide network of technicians who are available 24/7 to handle any device issue, from simple troubleshooting to complex repairs.

Fixt promotes a culture of professionalism, customer service, and efficiency. The company emphasizes the importance of providing on-site, on-demand device support with a focus on customer satisfaction. Technicians are expected to maintain high standards of professionalism and communication, and they are held accountable for their work through performance metrics like on-time arrival, rework rates, and cancellation rates. The company encourages technicians to work independently and manage their own schedules, while also providing support and resources through the Fixt Technician App and support team.

Fixt's website doesn't contain any information about their approach to diversity, equity, and inclusion.