Five9

Five9 is a leading provider of cloud contact center software, dedicated to transforming traditional contact centers into customer engagement centers of excellence. They are passionate about delivering powerful customer connections, driven by a deep understanding of the costs and complexities involved in managing a contact center. Founded in 2001, Five9 has been at the forefront of the cloud revolution in contact centers, offering end-to-end solutions with digital engagement, analytics, workforce optimization, and AI and automation to increase agent productivity and deliver tangible business results.

Five9 has a global presence, with offices in North America, Europe, and APAC. They boast a wide range of clients, from small and medium businesses to large enterprises. They are committed to delivering impactful business outcomes for their customers and partners through continuous innovation and growth. Their focus on bringing "Joy to CX" is reflected in their commitment to providing a positive work environment for employees, as well as a platform that empowers agents to deliver more human experiences.

Five9 offers a variety of work arrangements, with most roles being either fully remote or hybrid. For fully remote roles, candidates residing outside a 50-mile radius of the San Ramon office can work remotely, while those within the radius may have a hybrid schedule with 3 days a week in the office. This flexibility allows Five9 to attract a diverse talent pool and provides employees with the opportunity to choose the work environment that best suits their needs.

Five9 offers a comprehensive benefits package for its full-time employees and their families. This includes 100% coverage of the employee portion of health, dental, and vision insurance, with a significant portion of dependent costs also covered. Additionally, the company provides short-term and long-term disability, basic life insurance, a 401(k) plan with employer matching, and access to an innovative mental health support platform. Five9 also offers a generous employee stock purchase plan, paid time off, company-paid holidays, paid volunteer hours, and 12 weeks of paid parental leave.

Five9 is a leading provider of cloud contact center software dedicated to transforming contact centers into customer engagement centers of excellence. Driven by a passion for powerful customer connections, Five9 aims to deliver exceptional experiences for both customers and agents by leveraging innovative technology, deep industry expertise, and a focus on cost-effectiveness and efficiency.

Five9 cultivates a team-first culture that emphasizes collaboration, innovation, and a dedication to exceeding customer expectations. They encourage a work hard/work smart mentality and celebrate diversity, fostering an inclusive environment where employees can be their authentic selves. This results in a positive and engaging work environment, where employees are passionate about their work and enjoy the journey together.

Five9 champions diversity, equity, and inclusion, recognizing that a varied team with diverse backgrounds, perspectives, and skills is a key driver of success. They are committed to building a welcoming and inclusive environment where employees feel empowered to be their authentic selves and contribute their unique talents. Five9 also supports pay transparency throughout the recruitment process to ensure fairness and equity.