Firstsource

Firstsource is a global business process management (BPM) partner specializing in providing transformational solutions and services across the customer lifecycle. They cater to diverse industries like healthcare, banking and financial services, communications, media and technology. With a presence in the US, UK, India, Mexico, Australia, and the Philippines, Firstsource acts as a trusted growth partner for leading global brands, including several Fortune 500 and FTSE 100 companies.

They are driven by a focus on solving clients' biggest challenges through hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource is committed to delivering future-focused outcomes through collaborative work from real-world practitioners. The company emphasizes a strong culture of inclusion and diversity, as well as environmental, social, and governance (ESG) initiatives, showcasing their commitment to sustainable futures for their communities, shareholders, and the world.

Firstsource offers flexible work arrangements to employees, particularly for parents, bridging the work and home divide. They offer policies that support wellbeing, parental transitions, and family caring.

Firstsource offers various benefits for its employees including a culturally inclusive workplace that embraces diversity and provides equal opportunities for all. They also offer flexible work arrangements to support working parents and a multi-generational approach that values the input of all generations. The company is dedicated to providing an equitable environment for employees with disabilities, ensuring their inclusion and providing them with a safe and secure work space.

Firstsource is a global business process management (BPM) partner committed to driving transformative results for its clients by solving their most challenging problems. They leverage hyper-focused, domain-centered teams, cutting-edge technology, data and analytics, and a collaborative approach to deliver future-focused outcomes. Firstsource works with leading global brands across various industries, including healthcare, banking and financial services, communications, media and technology, and more. Their goal is to help clients achieve more with less by optimizing processes, improving customer experiences, and ensuring operational efficiency.

Firstsource promotes a culture of inclusivity and empowerment, where diverse backgrounds, ideas, and mindsets are valued and celebrated. They foster a collaborative and supportive environment where employees feel accepted for who they are and are encouraged to learn and grow together. They believe in finding solutions even in challenging situations and are committed to creating a positive impact on society through various social responsibility initiatives.

Firstsource is committed to building a diverse and inclusive workplace where employees from all backgrounds feel welcome and valued. They actively cultivate a culture that embraces and respects differences, fostering equality across gender, disability, and generation. The company also provides support for parents at work and hosts various initiatives promoting transgender awareness, British culture, and LGBTQ inclusivity. Firstsource demonstrates its dedication to DEI through measurable progress, with a high percentage of employees feeling accepted, women representing a significant portion of the workforce and leadership positions, and a dedicated focus on disability inclusion.