Financial Ombudsman Service

The Financial Ombudsman Service is a free and impartial service that resolves disputes between consumers and businesses that provide financial services. Established by Parliament in 2001, the organization strives to ensure fairness and reasonability in financial dispute resolution. They can investigate a wide range of complaints, including issues with bank accounts, payments, insurance, loans, debt, mortgages, financial advice, investments, and pensions.

The Financial Ombudsman Service is an independent public body, governed by a board of non-executive directors. They are funded by an annual levy collected from financial businesses regulated by the Financial Conduct Authority (FCA). Their approach to dispute resolution is informal, aiming to provide quick and easy access to justice for consumers and small businesses. They also actively engage with other organizations, including the FCA, consumer groups, and charities, to share knowledge and insight and contribute to broader regulatory improvements.

The Financial Ombudsman Service offers a hybrid work model where employees are expected to work at least four days in the office across a fortnight. This allows for flexibility in work location, with the option to work remotely, while still maintaining a strong office presence. The company also provides a variety of benefits to support work-life balance, including generous holiday entitlement, the option to buy or sell extra days, childcare vouchers, and a flexible work policy.

The Financial Ombudsman Service offers a comprehensive benefits package to its employees. Core benefits include a generous pension, life assurance, critical illness cover, income protection, personal accident cover, private medical insurance, and virtual GP access. Optional benefits include childcare vouchers, travel insurance, a technology scheme, a cycle-to-work scheme, dining and lifestyle memberships, and dental cover. Employees receive 25 days of holiday with the option to buy or sell extra days, discounts on everyday shopping, and access to an Employee Assistance Programme offering professional support with legal, health, and money issues. The company also provides opportunities for personal and career development.

The Financial Ombudsman Service is a free, independent, and impartial body established by Parliament to resolve disputes between consumers or small businesses and financial businesses. Their mission is to ensure fair and reasonable outcomes for customers who have experienced problems with banking accounts, payment protection insurance, insurance, loans, debt collection, mortgages, or financial advice, investments, and pensions. They aim to resolve disputes efficiently and informally, putting things right when necessary and providing insights to help prevent future issues.

The Financial Ombudsman Service promotes a culture of fairness, openness, and inclusivity, valuing diversity and respecting individual backgrounds and needs. They strive to create a workplace where everyone feels valued, supported, and empowered to be their authentic selves. This commitment extends to both employees and customers, fostering a sense of community and shared purpose in striving for a fairer financial services sector.

The Financial Ombudsman Service is committed to fostering a diverse and inclusive workplace, reflecting the communities they serve and aiming for equitable practices. They actively promote a culture of belonging, where individuals can be their authentic selves and contribute to a thriving work environment. The company is committed to attracting and developing talent from various backgrounds, with a focus on closing their gender and ethnicity pay gaps and increasing representation of underrepresented groups at all levels of the organization.