Extend

Extend is a company that specializes in product and shipping protection solutions for online merchants. They provide a platform that allows merchants to offer protection plans to their customers, covering events such as product failure, accidental damage, and shipping mishaps. This helps merchants boost revenue, increase customer loyalty, and reduce the cost of handling claims. Extend's technology integrates seamlessly with popular e-commerce platforms like Shopify and BigCommerce, making it easy for merchants to implement and manage.

Extend's commitment to customer satisfaction is evident in their fast and easy claim resolution process. Customers can file claims online or through their 24/7 chatbot, Kaley, and receive a resolution within minutes. Extend also offers a variety of customizable protection plans tailored to different industries and products, allowing merchants to offer the right coverage at the right price to their customers. With a focus on innovation and customer-centricity, Extend has become a trusted partner for merchants looking to improve their bottom line and enhance the customer experience.

Extend offers a variety of flexible work arrangements, including remote opportunities. Several open positions listed on their careers page are specifically for remote work in the US. The company also has a San Francisco office for those who prefer a more traditional work environment. This suggests Extend is committed to providing employees with options to choose the work setup that best suits their needs.

Extend provides modern product and shipping protection solutions that help online merchants boost their revenue and improve the customer experience by offering comprehensive coverage for accidental damage, product failure, and shipping issues. They achieve this by providing merchants with easy integrations, automated plan management, and a seamless customer experience through their 24/7 virtual claims assistant and fast resolution times.

Extend promotes a culture that values customer-centricity, innovation, and a strong sense of partnership. The company emphasizes building trust and delivering a seamless experience for both customers and merchants. Their dedication to innovation is reflected in their modern product and shipping protection solutions, while their focus on partnerships is evident in their collaborative approach with merchants and their commitment to providing exceptional support. Overall, Extend cultivates a positive and collaborative environment, where employees are encouraged to be proactive, problem-solvers, and dedicated to providing exceptional service.