evaluagent

EvaluAgent is a UK-based, tech scale-up business that provides AI-powered automated QA and performance improvement software for contact centers. Their platform, evaluagentCX, connects out-of-the-box, customizable and AI-driven insights from 100% of conversations to automated quality assurance and agent improvement, bridging the gap between Employee Experience (EX) and Customer Experience (CX). Their mission is to power a people-first era for contact centers, with a focus on improving agent engagement and performance, while simultaneously elevating customer experience.

EvaluAgent has attracted significant investment and boasts an impressive client list, including ATOS, JET2, Vitality Insurance and Music Magpie. They are committed to providing an inclusive and flexible work environment, offering employees remote-first working, flexible hours, co-working allowances, and a comprehensive benefits package. They prioritize employee development and offer opportunities for growth and learning, reflecting their dedication to building a thriving and engaged workforce.

EvaluAgent offers a remote-first working environment, with all employees working from home in either the UK or the US. They support flexible working hours to foster a healthy work-life balance and provide a co-working allowance of £60 per month to allow employees to work from co-working spaces a few days each month if they choose. Additionally, employees are permitted to work from anywhere in the world for up to 120 days in any 12-month period.

EvaluAgent offers a comprehensive suite of employee benefits, designed to support a healthy work-life balance and foster a positive work environment. These benefits include flexible working hours, a co-working allowance, private health insurance with Vitality, 25 days of holiday plus bank holidays and your birthday off, the option to buy additional holiday days, income protection, life insurance, a company matched pension contribution, working abroad for up to 120 days per year, and a volunteer day. Additionally, the company holds two all-team meet-ups and quarterly team meet-ups.

EvaluAgent is a UK-based tech scale-up business on a mission to revolutionize contact centers by prioritizing Employee Experience (EX) alongside Customer Experience (CX). They are developing their existing QA and Improvement platform into a market-leading Workforce Engagement Platform, aiming to empower fast-growth sales and service teams worldwide. With a focus on AI-powered automation, they seek to provide solutions that help contact centers evolve, scale, and improve, ultimately creating a win-win for both employees and customers.

EvaluAgent promotes a people-first culture that values employee experience alongside customer experience. They are a remote-first company with flexible working hours, a co-working allowance, and a strong emphasis on personal development and growth. They offer a comprehensive benefits package including private health insurance, income protection, and a company-matched pension contribution, all while encouraging a healthy work-life balance. Additionally, they foster a collaborative and engaged work environment with regular team meetups and a volunteer day, creating a positive and supportive atmosphere.

EvaluAgent is committed to creating an inclusive and equitable workplace. They believe in employing the best people with the right experience and qualifications for the role, regardless of factors like gender, race, ethnicity, age, sexual orientation, religion, belief, or disability. They are accredited by Flexa Careers for their commitment to providing an inclusive and flexible work environment.