Estuary Housing Association

Estuary Housing Association is a not-for-profit organization dedicated to providing quality housing and support services to residents across Essex, Suffolk, and the outer East London boroughs. They own and manage over 4,700 properties, emphasizing community involvement and resident well-being. Estuary actively promotes a culture of diversity and inclusion, ensuring equal opportunities for employees and customers. Their commitment to social responsibility is evident in their dedication to tackling poverty and disadvantage, promoting ethical business practices, and working collaboratively with local communities.

Beyond providing housing, Estuary offers a range of services including repairs, financial assistance, and community support programs. They prioritize customer engagement through initiatives like the Resident Voice and Influence Panel, which allows residents to shape services and hold the organization accountable. Estuary's website provides a comprehensive resource for tenants, including information on rent payments, repairs, and benefits. They also actively engage with local authorities and organizations to address community needs and improve the lives of their residents.

Estuary Housing Association offers a comprehensive benefits package to its employees, including a commitment to paying the Living Wage, regular review of terms of employment, and access to a range of learning materials through their membership with Tpas. Employees also receive mandatory training on safeguarding, health and safety, anti-bribery, and fraud awareness. Additionally, the company has a robust whistleblowing policy to encourage the reporting of concerns and the protection of whistleblowers.

Estuary Housing Association is a not-for-profit organization dedicated to providing safe and secure housing that their customers are proud to call home. They believe that everyone deserves to feel at home in their property and part of their community. They own and manage over 4,700 properties across Essex, the three outer East London Boroughs and the Suffolk Coastal District.

Estuary Housing Association cultivates a culture of inclusivity and respect, valuing the diverse perspectives and experiences of its employees, customers, and stakeholders. This commitment to diversity is reflected in their policies, practices, and engagement initiatives, aiming to create an environment where everyone feels comfortable being themselves, diversity is celebrated, and all individuals have equal opportunities to succeed.

Estuary Housing Association is committed to fostering a culture that values the diversity of its employees, partners, customers and other stakeholders. They are dedicated to ensuring that their services are inclusive and accessible to all, tackling poverty and disadvantage within their communities. This commitment is reflected in their Equality, Diversity and Inclusion Policy and Strategy, which aim to embed equality in all of their activities, policies and decisions. They promote a culture of inclusion and aim to create a working environment free from discrimination, embracing the power of diversity to better understand the needs of their people and deliver exceptional services.