EdgeTier

EdgeTier is an AI-powered customer conversation intelligence platform that helps contact centers improve customer experience and efficiency. Their platform analyzes 100% of customer interactions in real-time across all channels, including chat, email, calls, and surveys. By leveraging AI, EdgeTier provides actionable insights that help businesses identify emerging issues, understand customer sentiment, and improve agent performance.

EdgeTier is headquartered in Dublin, Ireland and has expanded to Barcelona, Spain. They have a global customer base across various industries, including retail, travel, gaming, and utilities. EdgeTier is backed by world-class investors and has achieved ISO 27001 certification, demonstrating their commitment to data security and operational excellence. Their platform seamlessly integrates with major customer service platforms like Salesforce, Zendesk, Freshdesk, Intercom, LivePerson, and LiveAgent, making it easy for companies to implement and benefit from their solution.

EdgeTier offers flexible work arrangements for its employees, allowing them to choose their preferred working style. This includes fully remote work, hybrid work in either the Dublin or Barcelona office, and asynchronous schedules. The company values a healthy work-life balance and offers generous annual leave and flexibility for its employees to enjoy their lives outside of work.

EdgeTier offers a comprehensive benefits package designed to support employee well-being and career growth. Benefits include competitive salaries and equity, flexible working arrangements, generous annual leave and flexibility, an annual development fund for professional growth, regular team events and socials, and support for big life milestones like maternity and paternity leave.

EdgeTier is an AI-powered customer service platform that aims to make customer service effortless, efficient, and exceptional for businesses. They leverage artificial intelligence to analyze customer conversations in real-time, providing companies with valuable insights to improve customer experience, agent performance, and drive strategic decisions. By turning customer support teams into insight engines, EdgeTier empowers organizations to be truly customer-centric, leading to happier customers, better retention, and improved company performance.

EdgeTier promotes a culture of collaboration, innovation, and growth. They emphasize teamwork, problem-solving, and a passion for learning, with a commitment to employee development and recognition. The company fosters a dynamic environment where employees feel valued and encouraged to push boundaries, celebrating successes together. They promote a healthy work-life balance with flexible working arrangements, generous leave policies, and regular team events.

EdgeTier champions diversity, equity, and inclusion by fostering a welcoming and inclusive environment where every employee feels valued and empowered to contribute their unique talents and perspectives. They actively seek out diverse candidates and promote a culture of respect, open communication, and equal opportunity, aiming to create a workplace that reflects the diversity of the communities they serve.