Dovetail

Dovetail is a global company that helps organizations improve the quality of their products and services through the power of customer understanding. Founded in 2017 by Benjamin Humphrey and Bradley Ayers, Dovetail is headquartered in Sydney, Australia, with an additional office in San Francisco, California. The company's mission is to improve the quality of "every thing" by empowering teams to make data-driven decisions based on real customer insights.

Dovetail provides a customer insights hub that helps organizations collect, analyze, and share customer feedback from various sources, including interviews, surveys, usability tests, and sales calls. The company's platform features AI-powered tools, such as magic search and magic cluster, which help researchers quickly find patterns and themes in their data. Dovetail is trusted by thousands of organizations worldwide, including Atlassian, Canva, and The New York Times.

Dovetail offers a flexible work environment that prioritizes in-person collaboration while acknowledging the need for occasional remote work. Employees are welcome to work from anywhere for up to four weeks per year, and have the freedom to adjust their schedules to accommodate personal needs. The company also provides ad-hoc "KitKat days" for employees to take a break and recharge.

Dovetail offers a comprehensive benefits package designed to support employee well-being and career growth. This includes equity for all employees, 20 weeks of equal paid parental leave, the option to work from anywhere for up to 4 weeks per year, ad-hoc KitKat days for personal time, and support for professional development through courses, lunch and learns, and conferences. Dovetail also provides 100% coverage for medical, dental, and vision insurance, along with access to an Employee Assistance Program for mental well-being. They offer floating public holidays, allowing employees to choose when they take leave.

Dovetail's mission is to improve the quality of everything by empowering organizations worldwide to build better products, experiences, and services through a deep understanding of their customers. They believe that customer-centricity is the key to creating impactful products and services that meaningfully improve people's lives. Dovetail provides tools and resources to help organizations conduct world-class customer research and uncover actionable insights that drive innovation and enhance customer experiences.

Dovetail promotes a customer-obsessed, high-quality, collaborative, and fast-paced culture. They value transparency, open communication, and continuous improvement, encouraging their team to take pragmatic risks and embrace challenges. They prioritize a strong work-life balance, offering competitive compensation, equity, and generous benefits, including equal parental leave, flexible work arrangements, and mental health support. They also emphasize diversity, equity, inclusion, and belonging, creating an environment where everyone feels valued and supported.

Dovetail embraces diversity, equity, and inclusion as core values, believing that a diverse team fosters creativity and problem-solving. They celebrate individuality, encourage employees to show up as their authentic selves, and actively promote equal opportunities for all to grow and succeed. Their hiring practices reflect these values, with a strong encouragement of applications from underrepresented groups.