DigitalGenius

DigitalGenius is an AI-powered customer service platform designed specifically for ecommerce businesses. Their AI concierge can automatically resolve customer queries across various channels, including email, chat, social media, SMS, and voice. The platform utilizes deep integrations with existing systems like shipping carriers, ecommerce platforms, and CRMs to understand customer issues and provide accurate resolutions. DigitalGenius also offers features like visual AI for defect detection and generative AI for personalized and empathetic responses, ensuring a seamless and efficient customer experience.

DigitalGenius boasts a range of benefits for ecommerce businesses, including reduced customer wait times, increased loyalty, improved CSAT scores, and a significant reduction in the workload of customer service agents. They have a proven track record with leading brands like On, Airup, and Beauty Pie, who have reported substantial ROI and increased customer satisfaction through their use of the DigitalGenius platform.

DigitalGenius offers both remote and hybrid work options across a variety of roles, including Account Executive, Automation Engineer, Content and Community Marketing Manager, Customer Success Manager, Sales Development Representative, Sales Engineer, and Solutions Engineer. This flexibility allows employees to choose the work environment that best suits their needs and preferences, making DigitalGenius an attractive option for those seeking a work-life balance.

DigitalGenius is an AI-powered customer service platform designed for ecommerce businesses, focused on transforming customer experiences by automating and resolving customer queries across multiple channels, improving customer satisfaction and lifetime value while reducing agent workload and operational costs.

DigitalGenius fosters a culture that emphasizes transparency, adaptability, and teamwork. The company values authenticity and encourages employees to be open and honest in their communication, while also promoting a sense of ownership and accountability. A commitment to continuous innovation and agility is key, allowing employees to embrace change and think outside the box. DigitalGenius prioritizes collaboration and a shared sense of responsibility, encouraging a supportive and inclusive work environment where everyone feels empowered to contribute to collective success.