The Work Index by Flexa

DESOL

DESOL is a technology company that specializes in providing omnichannel contact center solutions and AI-powered tools for businesses.

https://desol.cloud/
4.6

/10

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Description

Desol is a technology solutions company specializing in customer experience optimization. Their core focus is on creating personalized and seamless interactions across multiple communication channels, enhancing customer satisfaction and driving business growth. They offer a comprehensive suite of AI-powered tools including omnichannel platforms, chatbots, and analytics solutions that enable businesses to streamline operations, improve efficiency, and gain valuable insights into customer behavior.

Desol boasts a strong track record of success with clients like YPF and Claro, demonstrating their ability to tailor solutions to diverse industries and deliver tangible results. Their commitment to continuous improvement is evident through their adherence to ISO 9001 standards, focus on employee development, and dedication to social and environmental responsibility. Desol is dedicated to empowering businesses to build stronger connections with their customers and achieve sustainable success.

Mission

Desol is a technology company that provides omnichannel customer service solutions, helping businesses improve their marketing, sales, customer service, collections, and logistics operations. Their mission is to empower contact centers with a professional and fully customized platform, driving operational efficiency and customer satisfaction for sustainable business growth. Desol offers a range of services including DesolBOT, omnichannel solutions, and the Desol EMC platform, all designed to create real connections and deliver tangible results for their clients.

Automation
Data-driven
Disruptor
Social impact led

Culture

Desol fosters a culture of innovation and client-centricity, emphasizing continuous improvement, collaborative teamwork, and a commitment to social responsibility. They value the development of their employees, providing training and support to ensure high-quality service delivery. Their focus on building strong relationships with clients is evident in their personalized solutions and 24/7 support.

DE&I

Desol demonstrates a commitment to diversity, equity, and inclusion through its adherence to the UN Global Compact principles and its pursuit of becoming a Triple Impact company. This suggests that Desol prioritizes ethical business practices, including fair treatment of employees, responsible environmental practices, and social impact initiatives. The company also emphasizes employee training and development to ensure diversity and inclusion are ingrained in its culture, aligning its practices with the Sistema B framework which promotes social responsibility and environmental sustainability.

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