Customer.io

Customer.io is a customer engagement platform that empowers marketers to create personalized journeys across all channels. They offer a suite of tools including Journeys for marketing automation, Data Pipelines for a customer data platform (CDP), and Parcel for email coding. Their platform is built around first-party data and allows users to manage customer messages within one unified platform, craft and automate messages, collect and route data, and code, preview, and collaborate on email designs.

Customer.io is designed for scalability, catering to small startups and large enterprises with hundreds of millions of users. They are trusted by over 7,300 brands worldwide and offer various pricing plans with features such as unlimited profiles, email sends, push notifications, SMS messages, and webhooks. Customer.io prioritizes data security with GDPR, HIPAA, SOC 2 Type II, and CCPA compliance and offers both EU and US data residency.

Customer.io is a remote-first company, offering employees the flexibility to work from anywhere. The company has a globally distributed team and provides a variety of benefits specifically designed for remote work, including a $250 monthly stipend for remote work costs and $300 monthly reimbursement for co-working spaces. Additionally, they offer unlimited PTO, encouraging employees to take at least 20 days of vacation per year, and provide opportunities for in-person team gatherings.

Customer.io offers a comprehensive benefits package focused on employee well-being and professional development. These include unlimited PTO with a recommended 20 vacation days, 16 weeks of paid parental leave, 100% paid medical, dental, and vision insurance premiums for employees and their dependents, 401k retirement matching, a $1,500 annual healthy lifestyle budget, a $250 monthly remote work stipend, a $300 monthly co-working space reimbursement, a $2,000 annual professional education budget, a $1,500 home office setup budget, a one-month paid sabbatical after five years, and opportunities for in-person gatherings with peers throughout the year.

Customer.io is a messaging platform that empowers businesses to build data-driven, automated communication that customers genuinely enjoy receiving. They strive to help businesses increase the relevance of their messages by leveraging behavioral data, ultimately fostering stronger relationships with customers across various channels like email, SMS, push notifications, and in-app messages.

Customer.io promotes a culture that values empathy, transparency, responsibility, and a healthy dose of awkwardness. They prioritize a customer-centric approach, fostering high-performing, globally distributed teams. They encourage open communication and collaboration, creating an environment of accountability and autonomy. They celebrate their unique team members and foster an inclusive workplace where everyone feels respected and valued.

Customer.io recognizes the negative impact of systemic injustice on diverse communities and is committed to increasing inclusion and equity within the tech industry. They strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand their global impact.