Customer Alliance

Customer Alliance is a SaaS company based in Berlin, Germany, specializing in review and feedback management software for businesses. Their platform simplifies the process of collecting, analyzing, and acting on customer feedback, allowing companies to gain valuable insights into customer satisfaction and improve their overall performance. Customer Alliance offers a suite of tools, including online reviews, email surveys, QR code surveys, and website surveys, enabling businesses to capture feedback across various touchpoints of the customer journey.

Customer Alliance's mission is to empower businesses to exceed customer expectations and foster customer loyalty. They pride themselves on their user-friendly platform, which helps businesses to track their performance, identify areas for improvement, and make data-driven decisions. Customer Alliance also offers integrations with popular business tools, ensuring seamless data flow and enhanced efficiency.

Customer Alliance offers a hybrid work model, providing employees with the flexibility to choose between working from their home office or the company's Berlin location. This allows employees to customize their work schedule and environment to suit their needs and preferences. The company also boasts a pet-friendly environment and provides benefits such as a FitX membership, a Deutsche Bank account, and an annual education budget. This combination of flexibility, benefits, and a supportive work environment fosters a positive work-life balance.

Customer Alliance offers a generous benefits package designed to attract and retain top talent. Employees enjoy a hybrid work model with flexible working arrangements, a pet-friendly environment, regular team events, and no dress code. Additional perks include a one-month sabbatical after each year of employment, a FitX gym membership, company-sponsored private pension, a free Deutsche Bank account, salary optimization initiatives, a team outing budget, a monthly Mastercard allowance after two years of employment, and employee discounts with various partner companies.

Customer Alliance is a SaaS company based in Berlin that empowers organizations to exceed customer expectations and build loyalty through their feedback management platform. The company provides a suite of tools to capture, understand, and act on customer feedback across every touchpoint, enabling businesses to make data-driven decisions that drive growth. Customer Alliance serves over 5,000 businesses worldwide and is committed to helping them transform their customer experiences and build strong, lasting relationships.

Customer Alliance fosters a culture built on collaboration, trust, and a constant pursuit of valuable feedback. They prioritize a positive work environment where employees feel valued, supported, and empowered to grow. They encourage proactive feedback and risk-taking, valuing curiosity and boldness in their quest for innovative solutions. The company believes in starting with trust and building strong relationships based on open communication and mutual respect.

Customer Alliance prioritizes creating a diverse, equitable, and inclusive workplace where individual talents and perspectives are valued. They celebrate a global team of over 60 brilliant individuals from 18+ nationalities, striving for a balanced representation of women and a healthy age distribution. Their company values, like "We enjoy working together," "We are human beings first," and "We always start with trust," emphasize respect, collaboration, and open communication, fostering a culture where all employees feel empowered and welcome to contribute their unique skills and experiences.