The Work Index by Flexa

CSG

CSG is a global technology company that provides customer experience, billing, and payment solutions for various industries.

6.7

/10

Transparency ranking

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Description

CSG is a global technology company specializing in customer experience, billing and payments solutions. They serve a wide range of industries including telecommunications, financial services, healthcare, government, retail, tolling & smart mobility, insurance and utilities. CSG's mission is to help businesses create exceptional customer experiences and drive revenue growth. Their comprehensive solution portfolio includes customer communications and operations, customer experience, network solutions, payments & merchant services, billing, revenue management & monetization, wholesale & partner management, and configure, price, quote.

CSG offers a variety of products and platforms designed to meet the needs of their clients. Some of their flagship products include CSG Xponent, CSG Encompass, CSG Ascendon, CSG ACP, and CSG Forte. Their solutions are deployed on-premises or in the cloud, with options to customize solutions to meet specific business needs. They also boast industry-leading expertise in 5G services, digital partner management, and customer journey orchestration.

Mission

CSG is a global technology company that helps businesses improve customer experience, increase revenue, and streamline operations. Their mission is to help businesses accelerate growth by providing innovative solutions for customer communications, billing, payments, network management, and partner management. They focus on delivering the best experience for their customers, while also providing the best tools for their employees.

Automation
Data-driven
Disruptor
Environmental impact driven
Sustainability
Tech for good

Culture

CSG promotes a culture of innovation, integrity, and impact. They strive to create a workplace where everyone feels accepted and supported, fostering a high-trust, high-performance environment that encourages growth and success. They emphasize social responsibility and sustainability, engaging in initiatives like employee-led belonging groups and global days of action to make a positive impact on communities worldwide.

Agile and dynamic
Collaborative
Engaging
Entrepreneurial
People-first
Progressive
Supportive
Transparent

DE&I

CSG is committed to diversity, equity, and inclusion (DEI) in all aspects of its operations, believing that a diverse workforce is essential to its success. This commitment is reflected in its employee-led belonging groups supporting women, LGBTQ+ and other communities, ensuring everyone feels valued as their authentic selves. CSG also promotes DEI through initiatives like its Global Days of Action, where employees volunteer in communities worldwide, and partnerships with organizations like Girls Who Code and WeMakeChange, which open doors to underserved communities.

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