Convin

Convin is an AI-powered conversation intelligence platform designed to transform customer interactions for contact centers. They offer a suite of real-time and post-interaction tools powered by Generative AI to analyze and uncover actionable insights across omnichannel conversations. Convin's technology boasts a range of features including real-time agent assist, automated quality assurance, and voice of customer analysis, helping businesses increase sales, customer satisfaction, and compliance monitoring.

Convin is committed to data security and privacy, adhering to industry best practices and common control frameworks. They are GDPR-ready, CCPA compliant, HIPAA compliant, SOC 2 Type II compliant, and ISO 27001 compliant. Their platform also features a robust trust center and language support for over 70 languages, making it a global solution for businesses looking to enhance their customer interactions with the power of AI.

Convin is an AI-powered conversation intelligence platform that aims to revolutionize customer interactions in contact centers by transforming conversations into actionable insights. Through its real-time and post-interaction suite, Convin provides automated quality assurance, agent coaching, and customer intelligence, enabling businesses to improve agent performance, drive sales, and enhance customer satisfaction.

Convin promotes a culture that values transparency, openness, teamwork, and inclusivity. They believe in sharing information freely with both customers and employees, maintaining trust through open communication, and fostering collaboration through a supportive and inclusive work environment.

Convin embraces diversity, equity, and inclusion as core values, striving to create a welcoming and inclusive workplace where all employees feel respected, valued, and empowered to contribute their unique talents. They value a diverse workforce, believing it fosters innovation and strengthens their ability to serve a diverse customer base. Convin promotes equity by providing equal opportunities for all employees to succeed and by actively working to eliminate bias and discrimination. They are committed to creating a culture where everyone feels a sense of belonging and is empowered to thrive.