ContactCare

ContactCare is a Dutch company specializing in customer contact solutions. They have a strong focus on delivering personalized and human-centered customer experiences, believing that real people are the key to building strong relationships. They offer a range of services including customer service, advice, training, and support, tailored to meet the unique needs of each client. ContactCare prides itself on its commitment to social responsibility, with a strong emphasis on sustainability, diversity, and inclusion.

The company has expanded its operations to Suriname, strategically leveraging the country's cultural similarities with the Netherlands and cost-effective labor market. They prioritize a positive work environment and provide extensive training and development opportunities for their employees. ContactCare has achieved B Corp certification, recognizing their commitment to balancing profit with positive social and environmental impact.

ContactCare offers a variety of flexible work options, including both full-time and part-time positions. They also offer temporary and seasonal roles, which can be a great fit for those looking for short-term work or a way to gain experience. The company emphasizes a flexible and adaptable work environment, allowing employees to work from home or from one of their offices. This demonstrates ContactCare's commitment to offering flexible work arrangements that suit individual needs and preferences.

ContactCare offers employees a range of benefits including a pension scheme provided by Brightpensioen, which allows employees to build up a retirement fund individually. The company also provides employees with a bonus of 1.5% to 5% of their gross salary, depending on their working hours, which they can choose to save, spend, or contribute to their Brightpensioen account.

ContactCare is a company dedicated to creating exceptional customer relationships through personalized customer contact that blends innovation and human interaction. They believe in partnering with organizations that prioritize customer care and strive to build relationships based on trust, empathy, and meaningful interactions. ContactCare offers a range of services to optimize customer contact, including customer service, advice, training, and support, ultimately aiming to build strong customer relationships and find solutions tailored to each client's specific needs.

ContactCare promotes a people-centric culture that prioritizes personal interaction and connection. They value empathy, development, and authenticity, fostering a supportive and engaging environment for both employees and customers. This is reflected in their focus on employee training and growth, their emphasis on creating positive customer experiences, and their commitment to social responsibility, as evidenced by their B Corp certification and initiatives like their Suriname office opening and their support for education in the country.

ContactCare champions a diverse, equitable, and inclusive work environment by prioritizing equal opportunities, promoting personal growth, and fostering a sense of belonging for all employees. This commitment is evident in their initiatives like offering a B Corp certification, creating a diverse and inclusive workforce, and implementing a "Great Place to Work" philosophy for both employees and local partners. ContactCare fosters a culture where employees feel empowered to develop their skills and contribute to a workplace that embraces and celebrates individual uniqueness.