Cogito Corp

Cogito Corp. is a leading provider of real-time AI coaching and guidance solutions designed to enhance customer and employee experiences within contact centers. Their platform utilizes Emotion AI, Conversation AI, and Generative AI to analyze voice and conversation dynamics, delivering personalized insights and nudges to agents during calls. Cogito's technology aims to improve customer satisfaction, reduce handle times, and increase first-call resolution rates by equipping agents with the tools to build stronger emotional connections with customers.

Cogito's solutions are tailored to various industries, including healthcare, insurance, telecom, financial services, and hospitality. They offer a comprehensive suite of products, including Cogito Companion for agents, Cogito Teams for team leaders and quality managers, and Cogito Intelligence for enterprise leaders. Cogito is committed to providing secure and compliant solutions, having obtained certifications for SOC2, PCI-DSS, and HITRUST, and adhering to data privacy regulations like GDPR and CCPA. Cogito's mission is to create a future where human interaction is enhanced and optimized through the power of AI.

Cogito offers employees a variety of flexible work options, including the ability to work from home, in the office, or in a hybrid arrangement. The company provides a work-from-home stipend and has an "Office Optional" policy in Dublin, Ireland.

Cogito offers a comprehensive benefits package for its employees that includes competitive insurance coverage, financial perks, generous paid time off, and a supportive work environment. This includes medical, dental, and vision coverage, life and disability insurance, a 401(k) plan with company contribution, stock options, a compensation bonus program, 20 vacation days, 5 sick days, 17 company holidays, and company paid parental leave. Additionally, Cogito provides a work from home stipend, an employee assistance program, pet insurance, an annual well-being allowance, and professional development reimbursement.

Cogito Corp is an AI technology company dedicated to improving the quality of human interactions, particularly in contact centers. They leverage audio, voice, and text to build advanced AI applications focused on Emotion, Conversation, and Generative AI, which provide real-time coaching and guidance to contact center agents, giving supervisors visibility into live conversations, and continuously monitoring customer and employee experiences. Cogito's mission is to equip frontline teams with the tools to build stronger connections, improve relationships, project credibility, and ensure consistency in their interactions.

Cogito emphasizes a culture of emotional intelligence, valuing diverse perspectives and a constant drive for growth. Their operating principles encourage employees to be emotionally intelligent, seek diverse perspectives, always be growing, and earn customers for life. They prioritize freedom, flexibility, and empowerment, allowing Cogicians to put these principles into action in their daily work.

Cogito is committed to fostering a diverse, equitable and inclusive workplace. They value diverse perspectives and strive to create an environment where all employees feel respected, valued and empowered to contribute their unique skills and experiences. Cogito is committed to hiring and promoting a diverse workforce, providing equal opportunities for all and creating a culture where everyone feels a sense of belonging.