ClearFeed

ClearFeed is a conversational support platform designed to empower teams to manage customer and employee requests efficiently within Slack. It integrates seamlessly with existing ticketing systems, allowing users to create, respond to, and close tickets all from within Slack. ClearFeed also provides robust features like automated SLA alerts, service metrics tracking, and a powerful GPT-powered Virtual Agent to deflect common queries and provide instant responses.

ClearFeed is committed to providing a secure and compliant platform for businesses of all sizes. It is SOC 2 Type 2 certified, uses data encryption at rest and in transit, and offers a customizable Data Processing Agreement (DPA) for added security. With its user-friendly interface and comprehensive features, ClearFeed helps businesses streamline their support workflows, improve collaboration, and enhance customer satisfaction.

ClearFeed offers full-time employment for all open roles. Their current open positions are for Technical Support Engineer, Software Engineer Intern, Senior Software Engineer, QA Engineer (Manual), Software Engineer, and Product Designer. All of these roles are located in Bengaluru and Bangalore.

ClearFeed offers a comprehensive benefits package to its employees. They are committed to creating a positive impact on their team members and foster a culture of innovation and courage. The company offers a competitive salary and benefits, including health insurance, paid time off, and a generous parental leave policy. They also provide opportunities for professional development and growth, including mentorship programs and educational reimbursement. ClearFeed values its employees and strives to create a rewarding and inclusive work environment.

ClearFeed is a conversational support platform that aims to streamline communication and collaboration in modern workplaces by eliminating information silos and converting unstructured data into actionable insights. The company leverages AI and NLP technologies to create a seamless, integrated helpdesk experience within Slack and MS Teams, empowering businesses to manage customer and employee support, track service metrics, automate responses, and enhance productivity.

ClearFeed promotes a culture centered around making a positive impact, prioritizing empathy for both customers and team members, embracing a bias towards action, and fostering a workplace that encourages innovation and courage. This is evident in their values statement, the diverse team they showcase, and their focus on building a secure and compliant platform.

ClearFeed is committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to contribute their unique talents. They strive to build a team that reflects the diversity of their customers and the communities they serve, and they are actively working to create a culture of belonging where all employees feel a sense of community and support.