The Work Index by Flexa

CitNOW

CitNOW provides app-based video solutions for the automotive industry to enhance customer engagement and communication.

https://www.citnow.com/
5.4

/10

Transparency ranking

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Description

CitNOW is a leading provider of digital communication solutions for the automotive industry. They specialize in video-based platforms that streamline the customer journey, from sales to aftersales, building trust and transparency between dealerships and their customers. CitNOW's app-based solutions enable personalized video interactions, making the car buying and ownership experience easier and more engaging.

CitNOW is a global company, operating in numerous international markets and working with over 43 car manufacturers. Their dedication to innovation and customer-centric approach has earned them recognition and awards, including ISO 27001 and Cyber Essentials certifications, demonstrating their commitment to data security. With a focus on continuous improvement and a commitment to environmental sustainability, CitNOW aims to revolutionize the way the automotive world communicates, enhancing both customer experiences and dealership performance.

Flexibility

CitNOW offers a variety of flexible working options, including the ability to work remotely, which is evident in their job postings. This flexibility allows employees to work from home or other locations, providing a greater work-life balance and increased autonomy.

Benefits

CitNOW offers a comprehensive benefits package that includes a generous holiday allowance, a cycle to work scheme, a company pension, and a commitment to ongoing learning and development through the CitNOW Academy. This program offers virtual and physical training, as well as bespoke programs tailored to individual needs, ensuring employees have access to valuable knowledge and skills that help them advance their careers.

Mission

CitNOW is a company that provides app-based video solutions to help automotive dealerships create a more transparent and easier car buying and owning experience for their customers. The company aims to transform the way the automotive world communicates by providing innovative video tools that help bridge the gap between online and offline customer interactions. CitNOW's mission is to empower dealerships with smart video technology that builds trust, transparency, and lasting customer relationships, ultimately driving business growth.

Data-driven
Disruptor
Environmental impact driven
Sustainability

Culture

CitNOW promotes a culture focused on customer-centricity, innovation, and collaboration. The company emphasizes building trust and transparency with customers, prioritizing their needs and ambitions. CitNOW fosters a positive and collaborative work environment, valuing its employees as its greatest asset, and encouraging them to work in an environmentally responsible manner.

Collaborative
Engaging
Entrepreneurial
People-first
Progressive
Supportive
Transparent

DE&I

CitNOW emphasizes the importance of diversity, equity and inclusion within their workforce, recognizing that their people are their greatest asset. This is evident in their commitment to creating a welcoming and inclusive culture for all employees, particularly working families. While specific initiatives are not explicitly mentioned, their focus on building a strong team through a positive and collaborative global culture suggests an effort towards creating a diverse and inclusive work environment.

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