Citizens Advice

Citizens Advice is a UK-based charity that provides free, confidential, and impartial advice to millions of people each year. It operates through a network of local charities across England and Wales, offering support online, over the phone, and in person. Citizens Advice specializes in a wide range of areas including benefits, debt, housing, consumer rights, employment, and immigration. The organization aims to empower individuals with the knowledge and confidence they need to find a way forward through their problems.

Beyond its direct advice services, Citizens Advice plays an active role in policy research and campaigns. It uses its unique insight into the challenges people face to advocate for policy changes and drive improvements in society. The organization collaborates with various partners, including government agencies, other charities, and businesses, to address social and economic issues and ensure that people have access to the support they need.

Citizens Advice offers various flexible work arrangements, including part-time hours, remote work, and hybrid working models, as seen in the job postings for Advice Worker Trainee/Qualified with BSL skills and Generalist/Money Adviser. These options allow employees to manage their work-life balance and choose a work schedule that suits their needs and preferences.

Citizens Advice offers a variety of employee benefits including a rewarding remuneration package with excellent terms and conditions, a pension scheme, and a health plan with integrated employee assistance program. They also offer hybrid working arrangements and 35 hour work week.

Citizens Advice is a UK-based charity that provides free, independent, confidential and impartial advice to millions of people each year. Its mission is to empower people to find their way forward by providing trusted knowledge, support, and advocacy. The organization aims to help people overcome challenges in areas such as benefits, debt, consumer issues, housing, employment, and legal matters. Through its network of local charities and digital platforms, Citizens Advice strives to create a society where people are better informed and able to access the resources they need to live fulfilling lives.

Citizens Advice promotes a culture focused on social justice and helping people find a way forward. They value their staff and volunteers, offering a supportive environment where everyone feels valued and respected. Their commitment to equality and diversity is evident in their mission to help people from all backgrounds and walks of life. They foster a culture of learning and development, encouraging their employees and volunteers to grow their skills and knowledge.

Citizens Advice is committed to diversity, equity and inclusion, recognizing that a diverse workforce allows them to better understand and serve the needs of their diverse clientele. They actively encourage applications from members of the Deaf BSL community, incorporate modern slavery clauses into contracts, and partner with organizations that support various groups like ethnic minorities, carers, and victims of domestic abuse. Additionally, they have policies addressing safeguarding, whistleblowing, complaints, and dignity at work to create an inclusive workplace.