The Work Index by Flexa

CHP

CHP is a housing association in Essex that provides affordable homes and support services for its communities.

https://www.chp.org.uk/
5.3

/10

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Description

CHP is a not-for-profit housing association that's been transforming lives for nearly 20 years by providing affordable homes and supporting communities in Essex. They manage over 10,500 homes and provide services to over 25,000 customers, working towards their mission of creating great homes for everyone who needs them. Their commitment to sustainability is reflected in their efforts to reach net zero carbon emissions by 2050, improve the energy efficiency of their homes, and encourage their customers to adopt environmentally friendly practices.

Beyond providing housing, CHP offers a wide range of support services, including benefit advice, employment skills development, and assistance for those experiencing anti-social behavior, hate crime, or domestic abuse. They are committed to creating a diverse and inclusive workplace, empowering their employees to be happy, healthy, and have opportunities for growth. They are dedicated to improving customer experience through their robust complaints and compliments system, customer engagement groups, and a dedicated Customer Review Panel that provides valuable feedback and insights.

Flexibility

CHP encourages its employees to decide where they work, focusing on outcomes rather than presenteeism. This means employees have the flexibility to work from their local community, book a desk at the office, use collaboration spaces, or work from home. The company also recognizes that people have commitments outside of work and tries to accommodate the flexibility employees need.

Benefits

CHP offers a comprehensive benefits package to its employees including 25 days of annual leave, flexible and agile working options, a high-quality pension plan, life assurance, employee discounts, a healthcare cash plan, gym discounts, a 24/7 employee assistance program, learning and development opportunities, paid time off for volunteering, a cycle to work scheme, free and subsidised sports classes, free fruit and refreshments at the head office, a dress for your day policy, and free parking at the head office.

Mission

CHP is a housing association dedicated to transforming lives by creating great homes for everyone. They provide affordable homes to rent and buy and offer a wide range of support and housing services to help individuals and communities thrive in Essex. CHP is committed to being bold, open-minded, caring and determined in their mission to create a positive impact on the lives of their customers and the wider community.

Environmental impact driven
Improving quality of life/health
Not-for-profit
Social impact led
Sustainability

Culture

CHP fosters a culture of care, openness, and determination, focusing on transforming lives by creating great homes for everyone. They value boldness and open-mindedness, encouraging diversity, curiosity, and inclusive communication. CHP promotes a collaborative working environment, recognizing the importance of listening, learning, and continuous improvement. They are committed to supporting employee wellbeing through flexible working, recognition and reward programs, and opportunities for personal and professional development. CHP's culture prioritizes fairness, promoting diversity, equity, and inclusion, and paying all employees at least the living wage.

Collaborative
People-first
Progressive
Supportive
Transparent

DE&I

CHP is committed to creating a diverse and inclusive workplace that reflects the communities they serve. They believe that a diverse workforce generates better ideas and is essential for delivering inclusive services. They are committed to providing employees and customers with a grounded understanding of equity, diversity, and inclusion (EDI) through training and awareness-raising initiatives. They strive for a workplace free from discrimination and have established EDI Workplace Champions to promote awareness and knowledge of EDI issues and best practices.

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