Carpetright
Carpetright is a flooring retailer that was rescued from administration by Tapi Carpets and Floors Limited, now operating 54 stores across the UK.
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Carpetright is a British flooring retailer that went into administration in 2020. The brand, intellectual property, and 54 stores were rescued by Tapi Carpets & Floors Limited, saving over 350 jobs. The remaining Carpetright stores, not included in the acquisition, closed. Tapi, established in 2015, prides itself on customer-centric service and offering innovative flooring solutions. They have over 170 showrooms and a fleet of mobile showrooms, providing a wide range of flooring options and exceptional service.
Tapi has a strong focus on customer satisfaction, evident in their high rating on Trustpilot with over 70,000 reviews. They also demonstrate a commitment to their employees, evidenced by their positive employee reviews and the support they offered to former Carpetright employees facing redundancy.
Benefits
Tapi provides a range of benefits to employees, including free employment workshops covering CV preparation, interview skills, and job search strategies. The company also helps connect affected Carpetright staff to new roles at other retailers, prioritising their applications to help them return to work quickly.
Mission
Tapi Carpets & Floors Ltd is a company dedicated to making buying flooring reassuringly simple and inspiring customers with exceptional and innovative products and services. Founded in 2015 by flooring industry specialists, Tapi prioritizes customer satisfaction and has grown to over 170 bright showrooms and a fleet of over 150 mobile showrooms, offering a home shopping service to their customers.
Culture
Carpetright promotes a culture focused on customer satisfaction, innovation, and employee growth. The company highlights its commitment to providing exceptional products and services, creating a welcoming and inspiring environment for customers. This dedication to customer service extends to employees, with a focus on employee support and career development through training and opportunities for advancement.
DE&I
Carpetright demonstrates a commitment to diversity, equity, and inclusion through their positive Glassdoor ratings, with employees scoring the company highly for its commitment to diversity and inclusion. They also actively support employees impacted by the company's recent restructuring by offering employment workshops and connecting them with potential employers.
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