The Work Index by Flexa

CaratLane - A Tanishq Partnership

CaratLane is a leading online and offline jewellery retailer in India, known for its modern and stylish designs at affordable prices.

https://www.caratlane.com/
4.4

/10

Transparency ranking

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Description

CaratLane is a leading online and offline jewellery retailer in India, known for its modern and stylish designs. Founded in 2008 with the aim of making high-quality jewellery accessible to everyone, the company has grown to have a strong online presence and over 270 physical stores across the country. CaratLane offers a wide range of jewellery, including rings, earrings, necklaces, bracelets, bangles, and mangalsutras, all crafted with real diamonds and gemstones in 14kt and 18kt gold. The company also offers gold coins and a convenient Plan of Purchase (PoP) scheme for customers who want to save for a future purchase.

CaratLane's commitment to customer satisfaction is evident in its 15-day money-back guarantee, lifetime exchange policy, and lifetime buyback program. The company also provides excellent customer service, including free shipping and a dedicated team of jewellery experts to assist customers with their purchases. Through its partnership with Tanishq, CaratLane benefits from the expertise and trust of one of India's most well-known jewellery brands.

Benefits

CaratLane offers competitive employee benefits, including a 15-day return policy, free shipping, lifetime exchange and buyback policies, and a year-long warranty. They also provide a plan of purchase scheme allowing employees to set aside a fixed monthly amount and receive a benefit equal to the first monthly payment after 9 months. Employees are also eligible for xCLusive points, which can be redeemed on future purchases of certain jewellery categories.

Mission

CaratLane's mission is to make beautiful jewellery accessible to everyone, with a focus on affordability, modern designs, and a seamless customer experience. They strive to create jewellery that not only enhances a woman's beauty but also makes her feel confident and cherished, both for special occasions and everyday wear.

Disruptor

Culture

CaratLane promotes a culture focused on accessibility, innovation, and customer-centricity. They strive to make exquisite jewellery affordable and available to everyone, while continuously seeking new ways to enhance their designs and customer experience. This commitment to transparency and a modern approach is reflected in their policies and interactions with customers.

DE&I

CaratLane is committed to fostering a diverse, equitable, and inclusive workplace that values the unique perspectives and contributions of every individual. The company actively works to create a culture of belonging where everyone feels respected, empowered, and supported. CaratLane strives to promote diversity in its workforce and leadership by recruiting from a wide range of backgrounds and identities. The company also implements initiatives to ensure equitable opportunities and treatment for all employees, including fair compensation and promotion practices. Through ongoing training, mentorship, and support programs, CaratLane aims to cultivate a culture of inclusivity where everyone feels valued, respected, and able to thrive.

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