Capita Intelligent Communications

Capita is a leading provider of business process outsourcing services, primarily serving clients in the public and private sectors across the UK and Europe. The company boasts a global presence in 8 countries with a workforce of over 41,000 colleagues. Capita specializes in delivering people-based services supported by advanced technology, focusing on areas like Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres, and Pension Solutions. Their commitment lies in simplifying and transforming complex business processes for their clients, leading to improved efficiency and better consumer experiences.

Capita places significant emphasis on responsible business practices and sustainability, aiming to create better outcomes for all stakeholders. They are dedicated to fostering a healthy, safe, diverse, and inclusive workplace and actively reducing their environmental impact through initiatives like achieving net zero emissions by 2045. With a focus on innovation and technology, Capita continues to evolve and adapt to meet the ever-changing demands of the market, solidifying its position as a trusted partner for organizations seeking efficient and effective solutions.

Capita Intelligent Communications offers flexible working arrangements, including a variety of remote work options, part-time opportunities, and flexible scheduling. Their commitment to inclusivity is demonstrated through programs supporting individuals with disabilities, those leaving prison, and those receiving unemployment benefits.

Capita offers various employee benefits, including a range of mentoring programs, employee network groups, and socially responsible resourcing initiatives. They are a Disability Confident Employer, offering an inclusive and accessible recruitment process, and actively support disadvantaged and under-represented groups. Additionally, Capita is a Youth Friendly Employer, a Gold award Defence Employment Recognition Scheme holder, and has been recognized for its commitment to diversity and inclusion with multiple awards and accreditations.

Capita is an outsourcer that helps clients in the public and private sectors to run complex business processes more efficiently and create better consumer experiences. They operate across eight countries and support primarily UK and European clients with people-based services that are underpinned by market-leading technology. Capita focuses on helping clients to streamline their operations, improve their customer service, and achieve better outcomes for all stakeholders.

Capita Intelligent Communications promotes a culture that values diversity, inclusion, and a commitment to employee wellbeing. The company emphasizes creating a welcoming and supportive environment where everyone feels respected and valued for who they are, regardless of their background or beliefs. This culture is fostered through a variety of initiatives, including employee network groups, mentoring schemes, and socially responsible resourcing programs.

Capita is committed to creating a diverse, inclusive environment where everyone can bring their whole selves to work and feel welcomed, respected, and valued. They strive to ensure fair and unbiased recruitment practices, support people facing employment challenges, and offer various mentoring programs and employee network groups. Capita is a Disability Confident Employer (Level 2) and actively seeks to attract and recruit disabled people, making reasonable adjustments where needed. Their commitment to diversity, equity, and inclusion extends to their socially responsible resourcing initiatives, which aim to provide better opportunities for disadvantaged and underrepresented groups.