The Work Index by Flexa

Capita

Capita is a leading provider of business process services, driven by data, technology, and people, across the public and private sectors.

http://www.capita.com/
5.5

/10

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Description

Capita is a leading provider of business process services, specializing in outsourcing solutions for both public and private sectors. With a global presence across 8 countries and a workforce of 41,000, Capita primarily supports UK and European clients. The company's expertise spans various areas including Central Government, Local Public Service, Defence, Learning, Fire & Security, Contact Centres, and Pensions Solutions. Their focus is on simplifying and strengthening operations, utilizing technology to drive better outcomes and unlock meaningful value for stakeholders.

Capita is committed to responsible business practices and invests in sustainability initiatives, diversity, and employee well-being. The company actively promotes a culture of inclusion and provides opportunities for career development through various mentoring programs and employee network groups. Their efforts have been recognized through awards such as the Silver Talent Inclusion and Diversity Evaluation (TIDE) Award and being ranked among the top employers for women by Forbes.

Flexibility

Capita offers flexible working arrangements, including permanent remote working, hybrid working and time banking. This allows employees to have up to an additional day off per month, depending on their chosen arrangements, and work from anywhere in the UK as long as they have reliable internet access.

Benefits

Capita offers competitive benefits to its employees, including a competitive basic salary, 23 days of holiday (rising to 27), time banking for flexibility, opportunities for development and progression, a paid volunteering day, company-matched pension, life assurance, cycle-to-work scheme, 15 weeks of fully paid maternity, adoption and shared parental leave, paternity pay of two weeks, and other voluntary benefits like discounts on retail, socialising, health & wellbeing, travel, and technology.

Enhanced parental leave

Mission

Capita is an outsourcer dedicated to helping clients across the public and private sectors run complex business processes more efficiently and create better customer experiences. With a presence in eight countries and 41,000 colleagues, Capita primarily supports UK and European clients with people-based services underpinned by market-leading technology. They aim to simplify and strengthen their services to achieve better outcomes for their employees, clients, communities, and the environment.

Automation
Data-driven
Social impact led
Sustainability

Culture

Capita promotes a culture that values diversity, inclusion, and wellbeing. The company is committed to creating an environment where everyone feels welcomed, respected, and valued for who they are. This is reflected in their commitment to socially responsible resourcing and development initiatives, their employee network groups, and their various diversity and inclusion awards and accreditations. Capita also prioritizes employee wellbeing, offering flexible working arrangements, time banking, and a comprehensive benefits package. The company's emphasis on creating a positive and supportive workplace is evident in their various employee stories and testimonials.

Collaborative
Engaging
People-first
Progressive
Supportive

DE&I

Capita actively promotes diversity, equity, and inclusion through a variety of initiatives. The company recognizes the value of a diverse workforce, ensuring a fair and unbiased recruitment process open to all. To attract and retain under-represented groups, Capita offers numerous programs including mentoring schemes, social responsible resourcing, and Employee Network Groups representing various aspects of diversity. Their dedication to building an inclusive workplace is evident in their numerous partnerships and commitments with organizations promoting diversity, equity, and inclusion.

Ethnically diverse
Gender diverse

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