CallMiner

CallMiner is a global leader in conversation intelligence software, offering a comprehensive platform to analyze omnichannel customer interactions at scale. Powered by artificial intelligence and machine learning, CallMiner's Eureka Platform provides valuable insights into customer sentiment, identifies patterns, and reveals deep understanding from every conversation. This enables companies across various industries, including retail, financial services, healthcare, insurance, travel and hospitality, to improve customer experience, drive business growth, and achieve transformational change.

CallMiner's solutions cater to specific business needs, such as contact center efficiency, frontline agent experience, product experience, quality management, brand experience, collections, and sales effectiveness. By connecting insights with action, CallMiner empowers organizations to identify areas of opportunity, implement targeted interventions, and achieve measurable results. CallMiner is trusted by the world's leading organizations, demonstrating its commitment to providing innovative and impactful conversation intelligence solutions.

CallMiner's mission is to drive business performance improvement by providing a comprehensive platform for analyzing customer interactions across all channels. Their AI-powered conversation intelligence software helps organizations understand customer sentiment, identify patterns, and uncover actionable insights to improve customer experience, agent performance, and overall business outcomes. CallMiner believes in empowering companies to connect the dots between insights and action, leading to transformational change and growth.

CallMiner fosters a culture of innovation and continuous improvement, centered around leveraging deep customer understanding to drive business results. They value collaboration and knowledge sharing, empowering employees at all levels to contribute to a culture of self-improvement. This is reflected in their focus on providing real-time feedback and guidance to frontline agents, promoting a collaborative work environment, and using data-driven insights to inform decision-making across the organization.

CallMiner promotes a culture of diversity, equity and inclusion by prioritizing a diverse workforce. They strive to create a welcoming and inclusive work environment where everyone feels valued and respected. This is reflected in their leadership team, which features a diverse group of individuals with extensive knowledge and years of hands-on experience. They actively seek out and engage with diverse talent pools, fostering a collaborative work environment that celebrates different perspectives and backgrounds. CallMiner is committed to building a workplace where everyone has the opportunity to succeed and contribute their unique skills and experiences.