The Work Index by Flexa

bol.com

bol.com is a Dutch online retailer offering a wide range of products, including books, electronics, and household goods.

https://www.bol.com/nl/nl/
5.1

/10

Transparency ranking

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Description

bol.com is a Dutch online retailer, established in 1999, that has become one of the largest e-commerce platforms in the Netherlands and Belgium. Initially starting as an online bookstore, bol.com has expanded its product range to include a vast assortment of non-food items, encompassing categories like electronics, toys, fashion, home goods, and more. The company prides itself on offering a convenient and user-friendly shopping experience, boasting features like fast delivery options, a user-friendly website and app, and a commitment to customer satisfaction.

Bol.com operates as both a marketplace and a direct retailer. While the company sells its own products, it also hosts over 50,000 local businesses who sell their items through the bol.com platform, making it a vital part of the Dutch and Belgian economies. Beyond retail, bol.com also operates a "Partnerplatform" which provides its sales partners with resources and support for increasing their success on the platform. This includes access to data analytics, marketing tools, and a Partner Academy for ongoing learning and development.

Flexibility

Bol.com emphasizes a flexible working environment for its employees, promoting a work-life balance. Their application process is primarily online but offers opportunities for in-person interviews at their Utrecht office. This flexibility allows employees to manage their schedules and have more control over their work environment. Additionally, bol.com's offices feature amenities like a no-waste corner, an on-site restaurant, and electric shuttle buses to further support a comfortable and adaptable work experience.

Benefits

bol.com offers a comprehensive range of employee benefits aimed at fostering a healthy work-life balance and personal development. These benefits include a competitive salary, flexible working arrangements, a generous pension plan, and extensive training and development opportunities. The company also prioritizes employee well-being with subsidized fitness memberships, on-site childcare, and a variety of employee discounts.

Mission

Bol.com's mission is to be "the shop for us all," a trusted and convenient online platform offering an extensive range of products to both individual and business customers in the Netherlands and Belgium. They strive for a diverse and inclusive environment where customers can find anything they need, and employees feel empowered to grow and innovate. Their commitment to sustainability includes reducing their environmental impact and providing customers with the opportunity to make informed choices about sustainable products.

Data-driven
Disruptor
Environmental impact driven
Sustainability

Culture

Bol.com promotes a culture that emphasizes inclusivity, innovation, and a commitment to making everyday life easier. They believe in the power of collaboration and encourage employees to embrace diversity, share ideas, and contribute their unique talents to the team. The company values inspired thinking, working together, building trust, being sincere, and having a down-to-earth attitude. This focus on teamwork, personal growth, and a positive impact on society creates a welcoming and empowering environment for employees.

Agile and dynamic
People-first
Progressive
Supportive

DE&I

Bol.com emphasizes the importance of diversity, equity, and inclusion, seeing it as essential to their goal of being "the shop of all of us". They believe that a diverse workforce, with individuals from various backgrounds and experiences, brings unique perspectives and strengthens the company. They actively promote inclusion through initiatives like neurodiversity support groups, accessibility features for their platform, and programs like "Women in Tech" and "Women in Leadership". They are committed to creating a workplace where every employee feels safe, respected, and valued, regardless of their identity or background.

LGBTQ+ representatiion

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