The Work Index by Flexa

BigChange

BigChange is a leading provider of field service management software that helps businesses streamline operations, improve efficiency, and deliver outstanding customer service.

https://www.bigchange.com/
6.0

/10

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Description

BigChange is a leading provider of field service management software, specializing in helping businesses with mobile workforces to become more efficient and sustainable. Their platform offers a wide range of features designed to simplify planning, scheduling, and tracking of jobs, from CRM and job scheduling to financial management and live vehicle tracking. BigChange is trusted by over 2,200 businesses across various field service sectors, including FM, plumbing & heating, drainage, and utilities.

BigChange is known for its commitment to innovation and customer success. They are constantly developing new features and enhancements to their platform, driven by a desire to provide businesses with the tools they need to thrive in a competitive market. They also prioritize customer support, offering 24/7 access to their UK-based RoadCrew customer service team, as well as on-demand virtual training through their BigChange University.

Flexibility

BigChange offers a hybrid work model that combines the flexibility of remote work with the benefits of in-office collaboration. This allows employees to work from home, the office, or a combination of both, promoting a work-life balance and supporting individual needs. While specific details regarding remote work options and policies are not explicitly stated, the company's emphasis on hybrid work suggests that employees have the flexibility to adjust their work schedule and location to fit their individual preferences.

Benefits

BigChange offers a comprehensive benefits package designed to support employee well-being and financial security. Benefits include 27 days annual leave, 4 annual gifted rest days, extra holiday days for each year of service, a healthcare cash plan, income protection and life cover, company events, pension contribution, gym or Zwift contribution, £200 for new baby arrivals, and enhanced family-friendly policies.

Enhanced parental leave

Mission

BigChange is a software company focused on transforming the field service sector through highly customizable, user-friendly job management software. Their mission is to make field service businesses more efficient, sustainable, and profitable by providing a platform that simplifies planning, managing, scheduling, and tracking work, ultimately delivering exceptional service to customers.

Automation
Data-driven
Disruptor
Environmental impact driven
Soonicorn
Sustainability
Tech for good

Culture

BigChange cultivates a culture of innovation, collaboration, and growth, focused on transforming lives by accelerating growth and sustainability. They prioritize making their customers successful by providing exceptional support and resources, fostering a dynamic and rewarding work environment through high levels of trust, openness, and ownership. BigChange promotes a purpose-driven approach to work, valuing change, energy, sustainability, inclusion, and ethics, creating a framework for decision-making and daily interactions.

Agile and dynamic
Collaborative
Engaging
Entrepreneurial
Fast-paced
Fun
People-first
Progressive
Supportive
Transparent

DE&I

BigChange prioritizes diversity, equity, and inclusion as core values, believing in the transformative power of a diverse workforce. They strive to create a welcoming and inclusive environment where everyone feels valued and empowered to contribute their unique talents and perspectives. This commitment is reflected in their efforts to promote equality across all levels of the organization, including hiring practices, career development opportunities, and a culture that embraces respectful dialogue and collaboration.

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