Baton (acquired by ClientSuccess)

Baton is a software company that provides a platform for managing customer onboarding and implementation projects. Their software helps teams automate project administration, keep clients engaged and accountable, and accelerate repeatable implementation processes. Baton offers various features to streamline project workflows, including project templates, dashboards, status reports, task insights, and automated communication. They also integrate with leading tools such as Salesforce, Jira, and Zapier.

Baton was acquired by ClientSuccess in 2024. They are headquartered in New York City and boast a team of experienced SaaS professionals. Baton's mission is to simplify, automate, and accelerate implementation projects at scale, and they pride themselves on their commitment to providing a seamless and positive customer experience. They are used by various companies, including mid-market SaaS to at-scale unicorns, demonstrating their adaptability and scalability.

Baton, now part of ClientSuccess, is a project management software designed specifically for SaaS implementation projects. Its mission is to simplify, automate, and accelerate implementation projects at scale, enabling companies to streamline their processes, improve customer engagement, and increase time-to-value.

Baton promotes a culture focused on collaboration, efficiency, and customer success. They emphasize teamwork, with their own team described as "experienced SaaS professionals obsessed with implementation and making life easier for you and your customers." Their commitment to client satisfaction is evident in their emphasis on providing a seamless onboarding process, tools to manage implementation projects efficiently, and transparent communication with clients. Overall, Baton aims to create a work environment where employees feel valued and empowered to contribute to the success of their customers.