Balto

Balto is a real-time guidance platform for contact centers, powered by artificial intelligence. Their mission is to power a new era of knowledge work in the contact center by using AI to help agents have more effective conversations. Balto provides a suite of products that includes Real-Time Guidance, Real-Time Coaching, and Real-Time Notetaker, all designed to improve sales, customer service, compliance, and agent performance.

Balto is headquartered in St. Louis, Missouri, and has a strong commitment to their employees and the community. They offer a variety of employee initiatives like hackathons, empowerment groups, and DEI councils. Their company culture is described as a united pack, with a diverse team of employees who are passionate about their work. Balto is committed to growth and innovation, both within the company and the St. Louis community.

Balto's mission is to power a new era of knowledge work in the contact center by providing real-time guidance and AI-powered solutions that improve agent performance, drive revenue growth, and enhance customer experience.

Balto promotes a culture of growth, collaboration, and community. The company emphasizes the importance of gratitude, humility, and recognition of others, encouraging employees to be forces of growth for themselves and those around them. Balto fosters a sense of belonging through initiatives like hackathons, employee resource groups, and a commitment to diversity and inclusion, making it a place where employees can thrive both professionally and personally.

Balto is committed to building a diverse and inclusive workplace, believing that a variety of perspectives and experiences lead to innovation and success. This commitment is reflected in their active DEI council, which focuses on fostering a culture of belonging and promoting equity within the organization. They also host internal events like hack-a-thons and LABS (Ladies at Balto Software) to provide opportunities for growth and empowerment for all employees. Their ultimate goal is to create an environment where everyone feels valued and supported, regardless of their background or identity.