The Work Index by Flexa

Atento

Atento is a leading provider of customer experience (CX) solutions and business process outsourcing (BPO) services.

http://www.atento.com/
5.4

/10

Transparency ranking

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Description

Atento is a leading provider of customer relationship management and business process outsourcing services, headquartered in Spain with operations in 15 countries across the Americas, Europe, and Asia. They specialize in delivering high-quality customer experiences through a range of services including contact center, field services, and digital solutions. The company prides itself on its commitment to innovation and technological advancement, leveraging digital technologies to provide tailored solutions for its clients across various industries.

Atento's global reach and focus on delivering excellent customer service have made it a trusted partner for many businesses worldwide. They are dedicated to creating a positive and inclusive work environment for their employees, offering opportunities for career development and fostering a culture of diversity and inclusion.

Flexibility

Atento offers a variety of flexible work arrangements, including remote work options and flexible schedules. They prioritize employee well-being and work-life balance, allowing employees to choose work arrangements that best suit their needs. This fosters a supportive and adaptable work environment.

Office based

Benefits

Atento offers a comprehensive benefits package to its employees, including medical, dental, and vision insurance, as well as life insurance and disability coverage. They also offer a 401(k) plan with a company match, paid time off, and employee discounts. The company also provides professional development opportunities and tuition reimbursement to support employee growth.

Mission

Atento is a leading global provider of customer relationship management and business process outsourcing solutions. The company is committed to delivering exceptional customer experiences through its wide range of services, including contact center, digital, and analytics solutions. Atento's mission is to empower its clients to achieve their business objectives by providing innovative and cost-effective solutions that enhance customer satisfaction, loyalty, and retention.

Automation
Data-driven
Disruptor

Culture

Atento fosters a culture that values diversity, inclusion, and employee well-being. They emphasize collaboration, innovation, and customer-centricity. They prioritize employee development and provide opportunities for growth within the company. The company also promotes a culture of respect and ethical conduct, with a focus on creating a positive and engaging work environment.

Agile and dynamic
Collaborative
Engaging
Fast-paced
Meritocratic
People-first
Transparent

DE&I

Atento believes in creating an inclusive workplace where everyone feels valued and respected. They strive to build a diverse workforce that reflects the communities they serve and empowers all employees to reach their full potential. They actively promote equal opportunities for all, regardless of race, ethnicity, gender, sexual orientation, religion, or disability.

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