Assembled

Assembled is a modern workforce management platform designed to enhance customer support operations for businesses of all sizes. It empowers teams to make smarter staffing decisions, gain visibility into contact center performance, and unlock new ways to serve evolving customer needs. Assembled offers a comprehensive suite of tools, including forecasting, scheduling, real-time management, performance management, and vendor management, all designed to help businesses improve their customer support operations.

Assembled goes beyond traditional workforce management by integrating AI automation. Assembled Assist, their AI-powered issue resolution engine, uses generative AI to automate ticket resolution and guide agents to perfect replies, effectively increasing efficiency and enhancing the customer experience. Assembled's focus on data-driven insights and AI automation positions them as a leader in the evolving landscape of customer support, helping businesses adapt and thrive in today's dynamic market.

Assembled offers a variety of job flexibility options to its employees. They encourage self-scheduling, allowing agents to manage their own time off requests and schedule changes, subject to manager approval. They also integrate with Google Calendar and Slack, keeping agents informed about schedule updates in real-time. In addition, their robust time off management system seamlessly integrates with HRIS platforms like HiBob and Workday, simplifying the process for employees.

Assembled is a modern workforce management platform designed to solve operational challenges in people-powered operations, particularly in customer support. Their mission is to empower individuals to utilize their human judgment and decision-making skills to bridge the gap between vision and reality, starting with improving the efficiency and quality of customer support through technology that overcomes delays, inefficiency, and bureaucracy.

Assembled cultivates a culture of ambitious, kind, and quirky individuals who are detail-obsessed and unafraid to be unfiltered. They value collaboration and partnership, fostering an environment that celebrates the unsung heroes of customer support and empowers employees to grow within the company.

Assembled is committed to building a diverse, equitable, and inclusive workplace. They believe in creating a company where all employees feel welcome, respected, and valued. To achieve this, they actively seek out diverse talent, promote equity in opportunities and compensation, and foster an inclusive culture through employee resource groups and ongoing training.