AskNicely

AskNicely is a customer experience software company that helps businesses collect, analyze, and act on customer feedback. Their platform uses Net Promoter Score (NPS) surveys to gauge customer satisfaction and loyalty, and provides tools for frontline staff to receive and act on feedback. The company is headquartered in Portland, Oregon, and has offices in Salt Lake City, Auckland, and Amsterdam.

AskNicely's mission is to make frontline work more rewarding for one million people by 2030. They believe in empowering frontline employees with customer feedback and creating a culture of appreciation. They are recognized for their strong customer-centric approach and commitment to helping businesses improve their customer experience.

AskNicely offers a generous benefits package to its employees, including 20 days of paid time off plus public holidays and sick days, 5 extra "nice" days for mental health and well-being, 8 weeks of paid parental leave for both caregivers, 100% medical insurance coverage for employees and their families, a $1,500 annual budget for professional development, a 4% matching contribution to retirement savings, a $2,500 referral bonus for bringing on new team members, share options in the company, and the opportunity to work in a company culture focused on appreciation, collaboration, and kindness.

AskNicely's mission is to make frontline work more rewarding for one million people by 2030 by providing customer experience software that helps frontline teams serve every customer right, powered by customer feedback. They believe that frontline workers are under-appreciated and under-rewarded despite being the largest class of workers on the planet, and they are taking action to change that by creating a culture of appreciation and recognition for these employees.

AskNicely fosters a collaborative and results-driven culture centered around appreciation and empowerment. They encourage their employees to "play to win" by taking ownership and working together to solve problems. The company emphasizes continuous improvement through open communication, feedback, and a commitment to diversity and inclusion, creating a welcoming and supportive environment where everyone feels valued and respected.

AskNicely is committed to building a stronger business with greater diversity, equity and inclusion by hiring people of color, women and other underrepresented peoples, creating work opportunities specifically focused on underrepresented youth, and investing in pathways to help people see and seize their potential. They are also transparent about their progress/impact and share their learnings.