The Work Index by Flexa

Ascensos

Ascensos is a leading, independent customer management provider specializing in consumer retail.

https://www.ascensos.com/
5.6

/10

Transparency ranking

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Description

Ascensos is a leading independent customer management provider based in Europe. They specialize in delivering world-class customer experiences that are tailored to each client's unique needs. The company takes a “future first” approach, constantly innovating and adapting to the evolving demands of the modern customer. Ascensos is dedicated to providing intelligent and future-proofed solutions, boasting extensive expertise in consumer retail.

The company prides itself on a supportive and inclusive company culture, fostering a sense of community and valuing diversity. They offer a variety of opportunities for their employees to grow and develop their careers, with a focus on internal promotions. With a global presence, Ascensos has offices in the UK, Romania, Turkey, Trinidad, and South Africa, along with a growing network of home-based customer service specialists.

Flexibility

Ascensos offers a range of job flexibility options to suit various lifestyles, including full-time, part-time, and flexible shifts. They also have a strong commitment to remote work, with many roles available to work from home, including locally based training hubs in rural areas. This commitment to flexibility allows Ascensos to find the right talent without being restricted by location and provides employees with the opportunity for more permanent flexible work arrangements.

Hybrid

Benefits

Ascensos offers a comprehensive benefits package designed to support employee well-being and career growth. Benefits include a fun-packed cultural agenda, opportunities for career progression, recognition for a job well done, and a variety of well-being initiatives. Ascensos also provides a culture based on respect and inclusivity, with a diverse workforce, making it a great place to work and grow.

Mission

Ascensos is a leading independent customer management provider committed to delivering world-class customer experience through bespoke, future-proofed solutions. They strive to create a welcoming workplace that values respect, inclusivity, and employee success, offering a variety of opportunities for career development and advancement. Their focus is on exceeding expectations by combining innovative technology and a human touch, fostering a culture of continuous improvement and a passion for quality.

Data-driven
Disruptor

Culture

Ascensos promotes a culture built on respect, inclusivity, and a genuine investment in its employees' future careers. The company strives to create a welcoming workplace where all colleagues feel valued, listened to, and happy at work. This culture is fostered through award-winning initiatives, such as a "Happyologist" and a focus on diversity and inclusion, which ensures that everyone feels #asOne. Ascensos actively encourages career progression, offering numerous opportunities for growth and development, with 95% of Team Manager promotions coming from within the Advisor talent pool.

Agile and dynamic
Collaborative
Engaging
Entrepreneurial
Fast-paced
Fun
People-first
Progressive
Supportive

DE&I

Ascensos is committed to fostering a diverse and inclusive workplace where all colleagues feel respected, valued, and supported. They believe that a diverse workforce, with a wide range of experiences, makes them stronger. They strive to ensure that their culture transcends across teams, sites, and geographic boundaries, making everyone feel like they are part of one team, #asOne. Ascensos actively works to promote diversity and inclusion through their hiring practices, internal programs, and a culture of open communication and respect.

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