Artifact

Artifact is a customer experience (CX) insights platform that uses AI to help businesses understand and predict customer needs. Its technology analyzes customer interactions across various channels, including surveys, support tickets, social media, and more. The platform uses natural language processing and machine learning to detect emerging themes, trends, and critical events, providing actionable insights that enable companies to improve customer satisfaction, reduce churn, and optimize product development.

Artifact caters to high-growth companies, empowering them to make data-driven decisions based on real-time customer insights. It provides features such as templated reports, AI-driven insight detection, and a powerful explore tool for navigating customer data. The platform also integrates with a wide range of popular business tools like Salesforce, Zendesk, Shopify, and SurveyMonkey, allowing businesses to centralize their customer data and gain a more holistic view of the customer journey.

Artifact is a remote-first company, allowing employees to work from anywhere in the world. While their headquarters are in Utah, their team is distributed across the continent. This flexible work environment prioritizes employee autonomy and choice, promoting a work-life balance and a diverse, talented workforce.

Artifact offers a comprehensive benefits package for its employees, including a variety of health insurance options, paid time off, and a 401k plan with company matching. They also provide a flexible work environment, with remote work options available for many roles. Artifact prioritizes employee well-being with generous benefits and a company culture that focuses on work-life balance.

Artifact is a company focused on helping customer-obsessed businesses make data-driven decisions by providing them with predictive insights gleaned from their customer interactions. Their mission is to empower businesses to better understand their customers' needs, act decisively based on evidence, and strive for a more empathetic future.

Artifact promotes a culture of systems thinking, transparency, and decisive action. They value employees who are humble, passionate about customer experience, and capable of adapting to change. Their team is diverse, multi-faceted, and constantly seeking to improve how businesses operate. Their core values emphasize collaboration, evidence-based decision-making, and a commitment to creating a more empathetic future.

Artifact champions a diverse and inclusive workplace culture, believing that a varied team leads to better outcomes and stronger customer experiences. They actively seek out and foster talent from various backgrounds and perspectives, ensuring representation across their organization. Artifact emphasizes transparent communication, assumes the best intentions in individuals, and encourages a system-thinking approach to problem-solving, fostering a collaborative and supportive environment where everyone feels valued and respected.