Airkit.ai

Airkit.ai is a company specializing in AI-powered customer service solutions for eCommerce businesses. Their code-free AI agents, powered by GPT-4, can instantly resolve over 90% of customer inquiries 24/7/365, eliminating the need for traditional FAQ bots and offering a more personalized experience. Airkit.ai integrates seamlessly with popular eCommerce tools and systems, enabling proactive service and hyper-personalization, leading to higher CSAT scores, improved operational efficiency, and new revenue opportunities.

The company was recently acquired by Salesforce in October 2023, demonstrating the significant value of their technology and its potential to revolutionize the customer service landscape for eCommerce brands. Their AI agents offer a comprehensive range of capabilities, including order status updates, returns and exchanges, order issue management, product information, and technical support. Airkit.ai is committed to providing reliable and trusted AI, with built-in safeguards and industry compliance standards to ensure data security and adherence to business guidelines.

Airkit.ai, now part of Salesforce, provides code-free AI agents specifically designed for eCommerce businesses. Their mission is to revolutionize customer service by offering AI-powered solutions that instantly resolve 90% of customer inquiries, 24/7/365, ensuring a seamless and delightful experience.

Airkit promotes a culture of innovation and customer-centricity. The company values collaboration, transparency, and continuous learning, reflected in their commitment to code-free AI agents and a focus on seamless onboarding for their clients. Their employees are described as "amazing" and "great," suggesting a supportive and positive work environment. The company's mission to empower teams with AI assistance emphasizes a belief in the value of technology in driving efficiency and improving customer experiences.