Ada

Ada is an AI-powered customer service automation platform that helps businesses resolve customer inquiries more efficiently and effectively. Their AI Agent uses generative AI to reason through complex inquiries, learn from existing knowledge bases, and provide personalized responses across various channels, including chat, email, and voice. This allows businesses to automate a significant portion of their customer support, reducing costs, improving response times, and increasing customer satisfaction.

Ada's platform is designed for a variety of industries, including ecommerce, SaaS, gaming, financial technology, and more. They offer integrations with popular customer service platforms like Zendesk and Salesforce, and their AI Agent can be deployed on websites, mobile apps, social media, and other channels. Ada's mission is to make customer service extraordinary for everyone, and they are committed to providing businesses with the tools they need to deliver exceptional customer experiences at scale.

Ada is an AI-powered customer service automation platform with a mission to revolutionize customer service by making it extraordinary for everyone. They envision a world where every customer interaction is resolved by AI, ensuring efficient and personalized experiences across multiple channels and languages. Ada empowers businesses to scale their customer service efforts, reduce costs, and increase customer satisfaction through their advanced AI Agent, which reasons through customer inquiries, leverages existing knowledge bases, and integrates seamlessly with existing business systems.

Ada promotes a culture of transparency, innovation, and collaboration. They believe in empowering employees to be their best selves while working towards a common goal of defining the future of AI-powered customer service. They value a fast-paced environment where employees are encouraged to take ownership and think outside the box, all while maintaining a positive and supportive atmosphere.

Ada promotes a culture of inclusivity and celebrates diversity in its workforce. They recognize that a diverse team fosters innovation and better serves their diverse customer base. They actively seek out and hire people from diverse backgrounds and strive to create a welcoming and equitable workplace where everyone feels valued and respected. Ada’s commitment to diversity and inclusion is reflected in their recruiting practices, employee resource groups, and ongoing efforts to ensure a fair and inclusive work environment.