Abstrakt

Abstrakt is a real-time call guidance software platform that aims to empower agents and ensure compliance by providing instant feedback during calls. Their platform utilizes playbooks, scripts, and recommended responses triggered within 0.2 seconds to guide agents through conversations, eliminating subjectivity in quality assurance and automating scoring on every call. Abstrakt integrates with existing tools and emphasizes growth through connection, allowing businesses to utilize their existing technology stack while improving agent performance and business outcomes.

Abstrakt boasts impressive customer results, with reported increases in QA score accuracy, decreases in ramp time for new agents, and boosts in customer satisfaction. The company emphasizes its real-time capabilities, contrasting itself with traditional conversational intelligence software that focuses on post-call analysis. Abstrakt’s founder, Greg Reffner, draws inspiration from the scientific concept of an abstract as a summary and the artistic approach of Jackson Pollock to illustrate the blend of science and art in sales, which is reflected in the company's name.

Abstrakt does not mention job flexibility on their website or job postings. NONE

Abstrakt is a software company that aims to improve business outcomes by providing real-time call guidance and automated quality assurance for call centers. Their platform helps empower agents to perform at their best by providing instant feedback and recommended responses, eliminating subjectivity in call scoring, and streamlining the QA process. By automating these tasks, Abstrakt frees up managers to focus on strategic initiatives and helps businesses achieve greater efficiency, compliance, and customer satisfaction.

Abstrakt promotes a culture of continuous improvement, transparency, and genuine care for its employees. They value hard work and success but also emphasize the importance of work-life balance, acknowledging that employees are human beings with lives outside of work. This is reflected in their commitment to providing employees with the best tools and support to be successful, as well as fostering a culture where mistakes are seen as learning opportunities.

Abstrakt emphasizes diversity, equity and inclusion through its commitment to fostering a welcoming and supportive work environment for all. Abstrakt has a diverse leadership team and encourages a culture of open communication and collaboration. The company is actively working to improve its recruitment and hiring practices to ensure a more diverse and equitable workforce.