AA PLC

The AA is the UK's leading provider of roadside assistance, serving over 14 million members and responding to an average of 9,000 breakdowns daily. They offer a diverse range of products and services including motor and home insurance, driving schools, certified garages, and accident assistance. The AA is committed to innovation and aims to stay "Always Ahead" by anticipating the needs of drivers and adapting to a changing driving landscape.

Beyond their core roadside assistance, The AA has expanded into related services like driving education, insurance, and car sales. They are actively working towards a more sustainable future with a target to be Net Zero for their operational greenhouse gas emissions by 2035. They are also dedicated to promoting a safe and inclusive workplace for their employees, with a focus on diversity and inclusion initiatives.

The AA offers a variety of work styles to meet the needs of its employees, including dynamic working, which allows for flexible arrangements between a site or office and home, resident working, which is exclusively based in a site or office, and field working, which focuses on serving customers in a defined area or region. This approach combines the benefits of home and office working to promote collaboration, engagement, and a reduced environmental impact.

The AA offers a comprehensive suite of benefits for employees, including a world-class learning platform with self-directed learning resources, leadership development programs at various career stages, and technical training specifically for patrols and customer operations teams. They also hold an annual AA Awards event recognizing employee achievements and celebrate the company's culture of respect, encouragement, and support.

The AA's mission is to create confidence for drivers, both now and in the future, by anticipating their needs and striving to be always ahead. They aim to support drivers throughout their motoring lifecycle with a diverse range of products and services, from roadside assistance and insurance to driving schools, approved garages, and financial services. The company is committed to being a trusted partner for drivers in the UK, providing the support they need to stay on the road and navigate the evolving landscape of motoring.

The AA promotes a culture that values its people, their development, and their contributions. They foster a supportive and collaborative work environment where individuals feel encouraged to learn and grow, while also recognizing and celebrating their achievements. They are committed to creating a diverse and inclusive workplace that reflects the customers and communities they serve, where everyone feels valued and empowered to thrive.

The AA is committed to creating an inclusive and diverse workforce that reflects the customers and communities they serve. They have a diversity & inclusion strategy in place with specific targets to reach by the end of their financial year 2026 at a senior level, focusing on increasing representation of women and ethnic minorities. They actively encourage different thoughts and ideas, enabling debate and innovation and investing in programs to support all employees in reaching their full potential.